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Gabe Larsen
Head of Marketing - Customer Experience Expert - Podcast Host - Helping Brands Treat Customers as People, Not Tickets
Gabe Larsen is a seasoned professional with a profound belief in customer-centric approaches to business, echoed by industry leaders like Jeff Bezos.
He is the CEO of Kustomer, a revolutionary customer service platform dedicated to putting the customer at the center of the service experience.
With a background in Strategic Marketing and Business Management from prestigious institutions like Columbia University and Brigham Young University, Gabe has honed his expertise in customer service, customer success, and customer experience.
His professional journey includes leadership roles at Meta, InsideSales.com, and Gallup, showcasing his diverse skill set and commitment to customer transformation.
As the former host of the Customer Service Podcast at Kustomer, Gabe has been at the forefront of discussing and implementing customer-first strategies.
Gabe Larsen's specialties encompass various aspects of customer relations, emphasizing a people-first approach to business.
Through Kustomer, Gabe aims to offer a platform that unifies customer data, intelligently routes interactions, and enables true omnichannel communication for enhanced customer and agent experiences.
The platform has gained traction globally, with notable brands like Glossier, Ring, and Rent the Runway leveraging Kustomer for their customer service needs.
Gabe's experience in roles like Vice President of Marketing and Equity Derivatives Analyst has equipped him with a unique perspective on customer-centric business practices.
With a commitment to proactive customer engagement and satisfaction, Gabe Larsen continues to drive innovation in the realm of customer service.
Highlights
🎨🤣🚀🤖💫 𝐀𝐏𝐑𝐈𝐋 𝐅𝐎𝐎𝐋𝐒 🤖💥🚀🤣🎨
🤖 𝐓𝐡𝐞 𝐋𝐨𝐠𝐨 𝐓𝐡𝐚𝐭 𝐖𝐚𝐬𝐧'𝐭 Last week, in a daring move, we asked AI to reimagine our logo, expecting innovation but winding up with something that hilariously blurs the line between abstract art and a playful toddler's masterpiece. The outcome? A fun April Fools' joke that had both the Kustomer Krew and our customers sharing laughs all week long. It was a fun way to show that while AI can do a ton, it's still got a way to go in the art department.
(see my original post here: https://lnkd.in/df3KEnrY)
🚀 𝐄𝐧𝐭𝐞𝐫 𝐊𝐈𝐐 𝐟𝐨𝐫 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: 𝐀𝐈'𝐬 𝐓𝐫𝐮𝐞 𝐂𝐚𝐥𝐥𝐢𝐧𝐠 While AI may not be destined for a career in logo design just yet, it's revolutionizing customer service with KustomerIQ (KIQ). KIQ is a shining example of AI's true capabilities. Say hello to KIQ Customer Assist: The next-gen AI bot reducing queries by 45%. And don’t miss KIQ Agent Assist: The revolutionary AI copilot elevating agency efficiency by 65%. KIQ isn’t just a tool; it’s the superhero in customer service, turning every interaction into a chance to transform customer service.
🤔 𝐓𝐡𝐞 𝐌𝐨𝐫𝐚𝐥 𝐨𝐟 𝐎𝐮𝐫 𝐒𝐭𝐨𝐫𝐲 AI might not be your go-to for art, but for customer service? It’s a game-changer. So, as we chuckle at our AI logo comic-disaster, we’re all in on KIQ, where AI truly excels.
🤖🎨😂 𝐒𝐎𝐌𝐄 𝐓𝐇𝐈𝐍𝐆𝐒 𝐀𝐈 𝐂𝐀𝐍'𝐓 𝐃𝐎; 𝐁𝐔𝐓 𝐅𝐎𝐑 𝐂𝐔𝐒𝐓𝐎𝐌𝐄𝐑 𝐒𝐄𝐑𝐕𝐈𝐂𝐄 𝐓𝐇𝐄𝐑𝐄 𝐈𝐒 𝐊𝐈𝐐 🚀💡🤖
Read more about our April Fools prank here: https://lnkd.in/dGtZc8dz
#AprilFools #AprilFoolsDay #CustomerServiceRevolution #CustomerExperience #ArtificialIntelligence
🌟 𝐄𝐱𝐜𝐢𝐭𝐢𝐧𝐠 𝐑𝐞𝐯𝐞𝐚𝐥: 𝐓𝐡𝐞 𝐄𝐯𝐨𝐥𝐮𝐭𝐢𝐨𝐧 𝐨𝐟 𝐎𝐮𝐫 𝐋𝐨𝐠𝐨 𝐚𝐭 𝐊𝐮𝐬𝐭𝐨𝐦𝐞𝐫 🌟 I'm thrilled to share a groundbreaking moment in our journey—the unveiling of our new logo! 🚀
In every revolution, there's a symbol that stands out, representing change, hope, and our collective aspirations. For us at Kustomer, that symbol has always been more than a mere logo. It's our statement to the world, a promise of unparalleled customer service excellence.
🎨 𝐀 𝐋𝐨𝐠𝐨 𝐑𝐞𝐛𝐨𝐫𝐧 𝐓𝐡𝐫𝐨𝐮𝐠𝐡 𝐀𝐈 🎨 As we navigated the ever-evolving customer service landscape, our brand evolved too. And it became clear that our logo must embark on this journey of transformation as well.
How do we distill the essence of Kustomer into a logo? How do we embody our commitment to innovation, warmth, and our customers in design? The answer was in our mission's heart—our customers, with a sprinkle of modern magic: AI.
We're excited to share a video that captures the evolution of our logo, crafted with AI as our guide. This isn't just a new design; it's a testament to our mission, blending simplicity with sophistication—a beacon of innovation in customer service.
At the heart of our new logo is the "𝐊"—a symbol of knowledge, kindness, and the key to exceptional customer experiences. It represents our ethos, our commitment to you.
🤝 𝐀 𝐅𝐮𝐭𝐮𝐫𝐞 𝐅𝐨𝐫𝐠𝐞𝐝 𝐓𝐨𝐠𝐞𝐭𝐡𝐞𝐫 🤝 This new logo marks the beginning of a new chapter. But it's more than a change in design—it's our renewed commitment to innovation, care, and striving for excellence.
Join us on this exhilarating journey. With our new logo leading the way, we're ready to set new standards, push boundaries, and redefine exceptional customer service.
Because at Kustomer, it's not just about changing logos. It's about changing lives. ✨
For a glimpse into the future, read more about the change here: https://lnkd.in/geNER6d2
#Kustomer #LogoEvolution #AI #CustomerServiceExcellence #Innovation #BrandTransformation
