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Ganesh Prakaash
Consultant at BMC Software
Professional Background
Ganesh Prakaash is a seasoned IT professional specializing in BMC Remedy ITSM and ARS, with nearly seven years of dedicated experience in the Telecom industry. His career reflects solid expertise in Remedy Development, Maintenance, and Administration, primarily focusing on the latest versions of BMC Remedy ITSM 8.x and ARS 7.x. Ganesh's robust skill set encompasses Requirements Gathering and Analysis, Architectural Design, Integrations, Enhancements, and Customization within the realm of Remedy ITSM.
Notably, he served as a Single Point of Contact and Technical Lead for the Ticket Integration Development Team at Telia Finland Oyj in Helsinki for six months. Through this hands-on experience, he enhanced his skills in stakeholder communication and project management, ensuring a cohesive approach to technical challenges. As a proven leader, Ganesh has spent over four years guiding Development and L2/L3 Operation Teams, demonstrating his capacity to foster collaboration in a high-velocity work environment.
In addition to his technical acumen, Ganesh is well-versed in various project management methodologies, including Agile (SAFe), Scrum, and Waterfall. His ability to adapt to different frameworks showcases his commitment to delivering quality results regardless of methodology employed. He thrives in delivering cutting-edge solutions and driving efficiency in operations, making him a key player in the projects he undertakes.
Education and Achievements
Ganesh's academic journey commenced at SKNS PMC Vivekananda Vidyalaya & Junior College where he completed his High School/Secondary Certificate Programs under the C.B.S.E system. He set a strong academic foundation that paved the way for his pursuit of engineering. He graduated with a Bachelor of Technology in Biotechnology, earning First Class with Distinction from Rajalakshmi Engineering College. This education not only fortified his technical expertise but also equipped him with a scientific approach towards problem-solving and innovation in IT.
Achievements
Throughout his career, Ganesh has established himself as a competent and dynamic professional with a rich background in the Telecom sector. His specialization in Service Assurance and Service Management showcases his knowledge of Operational Support Systems (OSS) and Business Support Systems (BSS). Ganesh's ability to lead teams successfully has led to enhanced workflows, greater efficiency, and improved satisfaction for clients and stakeholders alike. As a result-oriented self-starter, Ganesh enjoys tackling new challenges daily and has a unique aptitude for quickly acquiring new skills, making him a great asset in any professional setting. His journey so far marks him as a promising leader in the field of IT service management and development, contributing significantly to the projects he has engaged with.
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