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Greg Christiansen
Enterprise Customer Success @ Qualtrics
Professional Background
Greg Christiansen is a seasoned technical professional with over 11 years of valuable experience in the fast-paced world of Enterprise SaaS. He has cultivated a specialization in guiding diverse teams, both as a contributor and a leader, through the intricate dynamics where technology and customer needs intersect. Greg has held multiple influential roles at Qualtrics, a leader in customer experience software, which has polished his skills in customer operations and technical account management across diverse geographical regions.
Greg's professional journey at Qualtrics is marked by progressive responsibility. He began as a Technical Support Specialist, where he led teams to resolve complex technical challenges. Demonstrating strong leadership skills, he quickly ascended to the role of Tier 2 Resolution Analyst, further applying his expertise to enhance customer support experiences. Through his tenure as a Technical Account Manager, both for North America and leading the Asia Pacific & Japan regions, Greg managed critical customer relationships and navigated the challenges of cross-regional collaboration.
In his capacity as Head of Customer Operations for Asia Pacific & Japan, Greg thrived in overseeing customer success strategies tailored to regional markets. His tenure at Qualtrics culminated in the role of Enterprise Customer Success Manager, where he was pivotal in amplifying customer voices, ensuring that the technological offerings not only met but exceeded user expectations.
Education and Achievements
Greg's academic foundation began at Brigham Young University - Idaho, where he studied Political Science. This background instilled a profound understanding of diverse stakeholder perspectives, a skill that has proven invaluable in his roles in customer success and operations within the tech industry. Throughout his career, he has been dedicated to fostering environments that value inclusivity, collaboration, and strategic thinking. His approach is rooted in building solutions-oriented teams that focus on long-term growth and quality results.
Greg excels in high-pressure situations, often leveraging his ability to listen and communicate effectively to bridge gaps between customers and technology teams. By prioritizing user experience and frontline feedback, he has developed processes that enable organizations to shift from a reactive posture to a more proactive, solution-oriented approach. His player-coach style of leadership encourages team members to innovate and explore solutions collaboratively, which in turn leads to enhanced customer satisfaction and improved company outcomes.
Achievements
Some of Greg's notable achievements throughout his career include:
- Leadership: Successfully transitioned various teams into a proactive approach to customer engagement, improving response times and customer satisfaction.
- Cross-Regional Management: Skillfully managed operations across Asia Pacific & Japan, tailoring strategies to fit cultural and market-specific needs while maintaining a consistent level of service excellence.
- Customer Advocacy: Played a crucial role in amplifying customer voices within the organization at Qualtrics, ensuring that product development aligns with user needs and enhances the overall customer experience.
- Team Building: Fostered inclusive and diverse teams that are structured for sustainable growth, proving that a motivated team is critical for delivering exceptional results in competitive technical environments.
Highlights
I am excited to share that I recently started a new position as Enterprise Customer Success Manager at Qualtrics!
I want to thank everyone who supported myself (and impacted members of my team) in finding new roles over the past six months. I am excited to have the opportunity to continue my career journey here at Qualtrics helping customers find and fix bad experiences for their customers and employees.
It's the end of an era...
After 11 fantastic years, my tenure at Qualtrics is set to conclude in March, as my team is made redundant due to an organisational restructure. I am thankful for all of the personal connections I've forged and the professional opportunities that have been given during my time here.
I am back on the market and eager for a new role where I can continue to use technology to enhance people's lives and help organisations achieve their mission.
As I look to whats next, I am on the lookout for an opportunity that:
- Keeps me working with customers and stakeholders to solve tough problems. I am open to leading a team, but I would be equally thrilled to be a strong contributor on a team delivering transformative results.
- Lets me continue to work in the Voice of Customer / Voice of Employee space leveraging my 11+ years of experience with Qualtrics technology and the broader research & analytics ecosystem.
- Is a full-time role in Australia offering work sponsorship (e.g. 482 visa). I have a preference towards staying in the Sydney metro (hybrid or remote role), but am open to relocating for the right opportunity.
Your support is appreciated during this transition. If you hear of any opportunities that might be a good fit or have any advice, reach out - I'd love to hear from you 💙
Looking forward to sharing more as the future evolves over the coming months!
#OpenToWork #CustomerInsights #JobSearch #AustraliaJobs
