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Greg Dreyfus

Leading Pre-Sales Engineering Teams to Drive Customer Acquisition & Success

Greg Dreyfus is the Head of Solutions Consulting at Quiq, where he plays a pivotal role in integrating advanced AI technologies into customer experience strategies. His expertise lies in enhancing customer satisfaction and operational efficiency through innovative solutions, particularly in email management and customer service automation.13

Professional Background

  • Current Position: Head of Solutions Consulting at Quiq
  • Previous Roles:
    • Director of Solutions Engineering at Cresta (April 2023 - Present)
    • Principal Solutions Engineer at Cresta (December 2021 - April 2023)
    • Senior Manager, Platform Architects Team at Zendesk (July 2018 - December 2021)
    • Embeddables Adoption Manager at Zendesk (July 2015 - July 2018)

His career has been marked by a strong focus on customer engagement and technical consultancy, showcasing a commitment to improving client interactions through technology.24

Skills and Contributions

Dreyfus is known for his ability to bridge the gap between technical capabilities and customer needs. He has been instrumental in developing demonstrations and use cases that highlight the unique capabilities of various platforms, ensuring that clients can maximize their use of technology.2 His work often involves collaborating with cross-functional teams to enhance product offerings and deliver tailored solutions to clients.

Greg Dreyfus is based in Oakland, California, and actively engages with industry trends related to AI and customer experience.4

Highlights

Jul 17 · linkedin

🚀 Exciting Opportunity: Strategic Account Director at Quiq! 🚀

Are you passionate about driving growth and building strategic relationships with enterprise clients? Quiq is looking for a Strategic Account Director to join our team!

🔑 Key Responsibilities: • Lead commercial growth for Quiq's largest customers • Consult on leveraging Quiq's products to drive customer success • Upsell/cross-sell to expand account revenue • Collaborate across teams to ensure customer adoption and value

🏆 Ideal Candidate: • 5-7 years managing large enterprise SaaS accounts • Deep experience in CX/customer support software • Proven track record expanding strategic accounts • Outstanding communication, presentation & leadership skills • Loves hunting for opportunities within existing accounts

💼 What Quiq Offers: • Competitive compensation + stock options • 100% paid medical for families • Flexible, unlimited vacation • Remote-first culture

If you're ready to take your strategic account management skills to the next level with an innovative AI company, apply now! This is a fantastic opportunity to make a big impact.

#SaaS #StrategicAccounts #AITechnology #RemoteWork #JobOpportunity

Jul 16 · linkedin

🔍 Uncover the Truth About AI in Customer Experience! 🤖

Join us for an eye-opening on-demand webinar: "Exposing Common AI Misconceptions in CX"

In this must-watch session, you'll: • Discover how Quiq is applying cutting-edge AI to revolutionize voice interactions • Learn about the real opportunities and challenges of AI in customer support • See firsthand demos of AI-powered voice technology in action • Understand how AI fits into the broader CX landscape

Don't let misconceptions hold you back! Gain valuable insights to make informed decisions about AI implementation in your contact center.

Watch now: https://lnkd.in/gEKPPPkP #CustomerExperience #VoiceAI #ContactCenterInnovation

Related Questions

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Greg Dreyfus
Greg Dreyfus, photo 1
Greg Dreyfus, photo 2
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Location

Oakland, California, United States