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Gregg Frohman

SaaS Customer Success Executive

Gregg Frohman is the Director of Consulting Practice at ClientSuccess, located in Lehi, Utah.13 He is an experienced leader with over 15 years of experience in helping companies use technology to drive business value.2

Frohman shares his expertise and advice for frontline Customer Success Managers (CSMs) in the ClientSuccess blog series, "CSM from the Trenches".1 In this series, Frohman answers questions related to customer success best practices, productivity, career influences, handling failures, and essential skills for CSMs.1

Some of Frohman's advice to CSMs includes1:

  • Using the 5 Whys technique to identify the root cause of a problem.
  • Creating a plan to address any gaps in skills, such as product expertise, industry knowledge or sales acumen, by seeking help from other people.
  • Always looking for ways to help clients, even if it means simply asking, “How can I help you?".

Frohman's LinkedIn username is gfrohman.2

Related Questions

What are some key strategies Gregg Frohman uses in his consulting practice at ClientSuccess?
How has Gregg Frohman's approach to customer success evolved over time?
What are some common challenges Gregg Frohman helps clients overcome?
How does Gregg Frohman integrate the 5 Whys technique into his consulting work?
What specific tools or methodologies does Gregg Frohman recommend for effective customer success?
Gregg Frohman
Gregg Frohman, photo 1
Gregg Frohman, photo 2
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Location

Draper, Utah, United States