Sign In

Guilherme Tavares

Empowering Companies to become Data-Driven making Digital Transformations. Top 100 Customer Success 2020, Speaker

Guilherme Tavares is a senior C-level executive with extensive experience in customer experience and data-driven business strategies. He is currently the CEO of the Service Business Unit at Toccato Tecnologia em Sistemas, a Qlik partner company.2

Tavares has been working in customer experience since 2007 and has a background in high-tech and high-tech textile verticals. He is also a member and mentor of startups worldwide, supporting companies in adopting customer-centric and data-oriented approaches.3

As a leader, Tavares has achieved significant results in Customer Success (CS) and Customer Experience (CX) operations, including reducing monthly churn rates from 5% to 1.2% and increasing engagement and full adoption rates to over 90% of the customer base.3

Tavares holds expertise in various areas:

  1. Business Management
  2. Marketing (post-graduate degree)
  3. Geoprocessing (post-graduate degree)
  4. Advertising and Propaganda (undergraduate degree)1

He emphasizes the importance of data-driven decision-making and customer-centric approaches in business transformation. Tavares also advocates for the use of Voice of Customer (VoC) methods and metrics like Customer Satisfaction Score (CSat) to understand and meet customer needs effectively.13

Highlights

Dec 3 · toccato.com.br
Qlik: conheça as ferramentas para a sua empresa - Toccato
Nov 21 · toccato.com.br
Toccato - Soluções em dados impulsionando negócios
Entrevista Exclusiva - A Experiência do Cliente com Guilherme ...
Jun 23 · cxbuzz.com
CXBuzz Interview With Guilherme Tavares, CEO at Toccato Service
CXBuzz Interview With Guilherme Tavares, CEO at Toccato Service

Related Questions

Quais são os principais desafios que Guilherme Tavares enfrenta no setor de tecnologia?
Como Guilherme Tavares aborda a transformação digital em suas empresas?
Quais são as tendências futuras na experiência do cliente segundo Guilherme Tavares?
Como Guilherme Tavares utiliza dados para melhorar a experiência do cliente?
Quais são as habilidades e formação de Guilherme Tavares que o tornam um líder na indústria?
Guilherme Tavares
Guilherme Tavares, photo 1
Guilherme Tavares, photo 2
Add to my network

Location

Florianópolis, Santa Catarina, Brazil