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Guillaume Lardeux
Head of Transformation & Office of the CEO at Genesys | President French-American Chamber of Commerce Austin | Operating Advisor
Guillaume Lardeux is the Head of Transformation and Office of the CEO at Genesys, a position he currently holds.12 He is responsible for Business Transformation and IT, along with the modernization of the company's end-to-end processes and systems. Lardeux also leads major company transformation efforts, including operationalizing Genesys strategy and managing merger & acquisition integrations and divestitures.1
Lardeux has a strong background in leadership roles at Genesys, having joined the company in 2012.2 His previous positions include:
- SVP & GM of Genesys Engage and CX Evolution
- COO of Digital & AI
- SVP, Business Operations
- SVP, Corporate Transformation and M&A Integration23
Before joining Genesys, Lardeux worked at Alcatel-Lucent (now Nokia) as Vice President, CTO / R&D Operations and Quality.3
Lardeux's educational background includes:
- MBA from the UC Berkeley-Haas School of Business
- Master's degree in Computer Science from Ecole Superieure d'Electronique de l'Ouest, France13
In addition to his role at Genesys, Lardeux is involved in several professional organizations:
- Chair of the Austin Committee for the French American Chamber of Commerce - Texas
- Board Member of French Tech Austin
- Former Board Member of the French-American Chamber of Commerce San Francisco3
Guillaume Lardeux is based in Austin, Texas, and has over 500 connections on LinkedIn.3
Highlights
Job Alert! 💥 Genesys is looking for an exceptional leader to join as VP, Business Transformation. This is a critical role driving strategic initiatives to transform our business and position us for continued growth and market leadership in CX (Customer Experience).
If you're ready for an exciting new challenge, I encourage you to apply. This is a unique opportunity to make a significant impact. See details below:
Excited to share that Genesys and ServiceNow have announced a partnership to elevate customer and employee experiences!
𝐔𝐧𝐢𝐟𝐢𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐟𝐫𝐨𝐦 𝐆𝐞𝐧𝐞𝐬𝐲𝐬 𝐚𝐧𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 - will bring together the best of #GenesysCloud & ServiceNow CSM to deliver a turnkey, #AI-powered solution for organizations.
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