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Guillaume Lardeux

Head of Transformation & Office of the CEO at Genesys | President French-American Chamber of Commerce Austin | Operating Advisor

Guillaume Lardeux is the Head of Transformation and Office of the CEO at Genesys, a position he currently holds.12 He is responsible for Business Transformation and IT, along with the modernization of the company's end-to-end processes and systems. Lardeux also leads major company transformation efforts, including operationalizing Genesys strategy and managing merger & acquisition integrations and divestitures.1

Lardeux has a strong background in leadership roles at Genesys, having joined the company in 2012.2 His previous positions include:

  • SVP & GM of Genesys Engage and CX Evolution
  • COO of Digital & AI
  • SVP, Business Operations
  • SVP, Corporate Transformation and M&A Integration23

Before joining Genesys, Lardeux worked at Alcatel-Lucent (now Nokia) as Vice President, CTO / R&D Operations and Quality.3

Lardeux's educational background includes:

  • MBA from the UC Berkeley-Haas School of Business
  • Master's degree in Computer Science from Ecole Superieure d'Electronique de l'Ouest, France13

In addition to his role at Genesys, Lardeux is involved in several professional organizations:

  • Chair of the Austin Committee for the French American Chamber of Commerce - Texas
  • Board Member of French Tech Austin
  • Former Board Member of the French-American Chamber of Commerce San Francisco3

Guillaume Lardeux is based in Austin, Texas, and has over 500 connections on LinkedIn.3

Highlights

Jun 21 · linkedin

Job Alert! 💥 Genesys is looking for an exceptional leader to join as VP, Business Transformation. This is a critical role driving strategic initiatives to transform our business and position us for continued growth and market leadership in CX (Customer Experience).

If you're ready for an exciting new challenge, I encourage you to apply. This is a unique opportunity to make a significant impact. See details below:

May 7 · linkedin

Excited to share that Genesys and ServiceNow have announced a partnership to elevate customer and employee experiences!

𝐔𝐧𝐢𝐟𝐢𝐞𝐝 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐟𝐫𝐨𝐦 𝐆𝐞𝐧𝐞𝐬𝐲𝐬 𝐚𝐧𝐝 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐍𝐨𝐰 - will bring together the best of #GenesysCloud & ServiceNow CSM to deliver a turnkey, #AI-powered solution for organizations.

Read more ↓

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Guillaume Lardeux
Guillaume Lardeux, photo 1
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Location

Austin, Texas, United States