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Guillaume Luscan
Co-founder & COO chez Cajoo
Professional Background
Guillaume Luscan is an accomplished professional with extensive experience in operations, finance, and engineering, underscoring his innovative capabilities and leadership qualities. He co-founded Cajoo, a rapidly growing startup that is revolutionizing the grocery delivery industry, showcasing his entrepreneurial spirit and commitment to enhancing the customer experience.
Before co-founding Cajoo, Guillaume held various significant positions at McKinsey & Company, one of the world's leading management consulting firms. His roles included Business Analyst, Junior Associate, and Associate within the Operations Practice, where he contributed to optimizing processes and improving operational efficiencies for multiple client projects. His time at McKinsey not only honed his analytical skills but also allowed him to develop strategic insights that are crucial in today's fast-paced business landscape.
Transitioning from consulting to the startup ecosystem, Guillaume leveraged his operational expertise as the Head of Operations & Finance at Respire, a company focused on providing eco-friendly consumer products. There, he played a pivotal role in shaping the financial strategy and streamlining operations, demonstrating his ability to adapt to different business models and environments.
Guillaume's career also includes foundational experiences at Dassault Falcon Jet, where he served as a Methods Engineer. His technical background equips him with a unique perspective on product development and engineering challenges in both established companies and startup ventures. Furthermore, his initial foray into the industry began with an internship at Bouygues Construction, giving him early exposure to the complexities of operations management in the construction sector.
Education and Achievements
Guillaume's solid educational background has served as a cornerstone for his successful career. He holds a Master of Science (MSc) in Engineering from Ecole Centrale Paris, one of France's premier engineering schools, which has equipped him with a robust foundation in technical disciplines and problem-solving. Additionally, he earned a Master of Science (MSc) in Business/Commerce from ESSEC Business School, renowned for its business education and focus on leadership development. This dual expertise in engineering and business positions him uniquely to navigate both technical and managerial challenges effectively.
Guillaume's academic journey began with a focus on Mathematics and Physics at Lycée Sainte-Geneviève, laying the groundwork for his analytical prowess and critical thinking skills, which are vital in both his professional achievements and contributions to various projects.
Achievements
Throughout his impressive career, Guillaume has achieved significant milestones that reflect his capabilities and commitment to excellence. At Cajoo, he has played a central role in orchestrating growth initiatives and enhancing operational frameworks, demonstrating his capacity for leadership in the dynamic startup realm.
His tenure at McKinsey & Company was marked by contributions to high-impact projects that included advising Fortune 500 clients, ultimately delivering actionable strategies and promoting operational excellence. These experiences enriched his understanding of diverse industry landscapes, empowering him to bring a wealth of knowledge to his future endeavors.
Guillaume’s collaboration with Respire further illustrates his adaptability and impact across different operational challenges and sectors. His ability to integrate financial strategies with operational workflows has been instrumental in driving growth and sustainability within the organization.
In addition to his professional accomplishments, Guillaume's educational background from prestigious institutions sets him apart in an increasingly competitive global economy. His interdisciplinary approach, merging engineering principles with solid business acumen, will undoubtedly continue to yield significant contributions to any organization he is a part of in the future.
Highlights
C’est avec le coeur lourd que j’ai annoncé hier la fermeture de Flink France. Après trois années et demi chargées de rebondissements, de travail acharné, c’est évidemment un moment difficile.
Ma première pensée va à mes 218 salariés. Quel honneur d’avoir construit cela avec vous et combattu à vos côtés. Merci pour votre engagement sans faille, vous allez profondément me manquer. L'aventure entrepreneuriale est avant tout une magnifique aventure humaine!
Ma deuxième pensée est pour nos clients. Plus de 330 000 clients nous ont fait confiance depuis les débuts. Chaque mois, 80 000 clients se connectaient à notre application. Nous avons fait tout notre possible pour fournir un service de qualité, et continuellement l’améliorer. C’était un vrai plaisir de vous rendre service chaque semaine en vous livrant vos courses.
Finalement, je tiens à remercier nos partenaires qui nous ont accompagné et soutenu dans ce beau projet.
J’ai tout fait pour sauver cette société. Les progrès ces derniers mois ont été spectaculaires: nous avons réduit nos pertes de 80% sur un an, et atteint la rentabilité opérationnelle (nos entrepôts gagnaient de l’argent en moyenne en France).
Mais nous faisons face à des vents contraires trop forts qui ne nous permettent pas de continuer:
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Le contexte inflationniste incite les consommateurs à privilégier des offres avec des prix plus attractifs. Or, nos conditions d’achats actuelles ne nous permettent pas d’être compétitif en prix tout en préservant une marge suffisante. Dans ces conditions, nous n’arrivons pas à fidéliser suffisamment nos clients et à avoir une croissance saine.
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Le changement brutal de réglementation il y a un an nécessite de remplacer plusieurs de nos locaux par des entrepôts, qu’il faut trouver (il y en a peu!). Cela représente aussi des investissements significatifs. Je m’interroge encore aujourd’hui sur les dessous de cette affaire, et notamment comment justifier une réglementation différente pour les drive piétons et les entrepôts de préparation de commande. Absurde.
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Se refinancer est très compliqué aujourd’hui de façon générale, mais encore plus sur un secteur dont l’image a été abîmée, ce qui est légitime au vu des déboires qu’il a connu, mais regrettable, car livrer les courses en moins de 45min est un super service, qui répond à un réel besoin (il suffit d’interroger mes clients pour s’en rendre compte). Le modèle a et devait encore évoluer, mais il y a avait, j’en suis convaincu, de la place pour créer une belle offre pour le consommateur, opérée de façon rentable et responsable.
De mon côté je vais prendre du temps ces prochains mois avec ma famille, mes amis, faire du sport. Je serais ravi d'échanger sur mon expérience et d'accompagner des entrepreneurs, n'hésitez pas à me contacter.
https://lnkd.in/eHVrrY2g
