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Hadas Ofir

Head of Customer Success at Hunters

Hadas Ofir is a Customer Experience and Success leader with over 12 years of expertise in cybersecurity. She has significant experience in the Israeli tech industry, particularly in customer success and intelligence roles.1

Professional Background:

  • Currently the Director of Customer Experience at Cypago (December 2023 - Present)1
  • Previously served as Director of Customer Success at Hunters (February 2023 - December 2023)1
  • Has extensive experience in pre-sales, client relations, and cybersecurity, including roles at:
    • KELA (Head of Pre/Post Sales and Solutions Architect)
    • Prime Minister's Office (SIGINT and Information Systems Officer)1

Key Professional Achievements:

  • Established and led global customer success teams
  • Increased customer platform adoption by 130% at Hunters
  • Improved customer satisfaction scores by 45%
  • Collaborated with cross-functional teams to ensure consistent customer experience1

Educational Background:

  • Bachelor's degree in Political Science and Government from Shalem College (2013-2017)
  • Graduated Summa Cum Laude
  • Additional certifications in Customer Success1

Languages:

  • Native or bilingual proficiency in Hebrew and English
  • Professional working proficiency in Russian1

Hadas is known for being an analytical, technologically oriented, and results-driven professional with significant experience in intelligence and cybersecurity sectors.

Highlights

Sep 29 · youtube.com
SOC Platform Demo - Hadas Ofir - Head of Customer Success
SOC Platform Demo - Hadas Ofir - Head of Customer Success

Related Questions

What are Hadas Ofir's key achievements at Hunters?
How did Hadas Ofir contribute to the growth of customer adoption at Hunters?
What strategies did Hadas Ofir implement to improve customer satisfaction at Hunters?
How long did Hadas Ofir work at Hunters before moving to Cypago?
What was Hadas Ofir's role at KELA Group?
Hadas Ofir
Hadas Ofir, photo 1
Hadas Ofir, photo 2
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Location

Israel