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Hana Nagel
Professional Background
Hana Nagel is a dedicated and passionate Design Researcher currently making her mark at ServiceNow. With a commitment to fostering inclusivity and diversity in the tech industry, she embodies the principles taught by community icons like Mr. Rogers, striving to bring empathy and understanding into the world of design and research. Throughout her career, Hana has accumulated a wealth of experience across various roles that have honed her skills and deepened her expertise in user experience research and design. She has held notable positions in several leading organizations, including Element AI as a Service Designer, SAP as a Lead User Experience Researcher, and Technidata America as a User Experience Researcher. With a strong focus on enhancing user experience, she has worked diligently to ensure that technology products and services are accessible, engaging, and effective for all users.
Education and Achievements
Hana's journey in education has been as diverse and enriching as her professional career. She began her academic pursuits at Brandeis University, where she earned a Bachelor of Arts in Middle Eastern Studies. This foundation provided her with a robust understanding of cultural nuances and global perspectives, invaluable in her roles within the tech industry. Following her undergraduate studies, Hana furthered her education by enrolling at the Hebrew University of Jerusalem, where she expanded her knowledge and skill set.
In pursuit of deeper expertise in design, Hana attended the University of Toronto, where she completed a Master’s degree in Design with a focus on Information Systems. This advanced education equipped her with the latest design methodologies and research techniques, enabling her to make meaningful contributions to her field. Additionally, she completed her studies at the School of International Training, which refined her understanding of international dynamics and user needs across various cultures, further enriching her research approach.
Achievements
Throughout her career, Hana has been an ardent advocate for diversity in tech and a champion for Type 1 Diabetes (T1D) community, incorporating her personal experiences and passions into her professional advocacy. Her work emphasizes the importance of inclusive design, ensuring that a broad spectrum of voices and experiences contribute to the development of technology solutions. Through hashtags such as #T1D and #Insulin4All, she raises awareness and hopes to bring about change in the healthcare technology sector.
Hana's influence extends beyond her professional roles; she actively participates in discussions around policy improvement, accessibility in product design, and advocacy for underrepresented groups in the tech field. Her multifaceted approach to her work not only enhances her professional contributions but also empowers others to pursue excellence in diverse ways.
As a Senior User Experience Researcher at ServiceNow, Hana is not only shaping digital experiences but also leading by example, embodying the community spirit and compassion that Mr. Rogers famously advocated. Her commitment to building a better tomorrow through design and research is a testament to her talent, determination, and heart for service.
