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Hannah Bryant

Head of Customer Experience and Trust & Safety @ Trade Me

Hannah Bryant is an accomplished senior leader with over a decade of experience in leading support and customer experience teams. Her expertise includes successfully managing high-performing, engaged teams and developing operational strategies.

Currently, Hannah Bryant holds a leadership position at Trade Me, New Zealand's largest online marketplace, overseeing the Customer Experience and Trust and Safety functions. In this role, she has implemented scalable strategies to enhance efficiency, quality, trust, and customer satisfaction.

Hannah Bryant excels in fostering collaboration, innovation, and continuous improvement within her teams. She attributes her success to strategic planning, effective leadership, and a genuine concern for her team members' well-being.

Passionate about driving positive change and creating a customer-centric culture, Hannah Bryant is dedicated to achieving organizational success and ensuring team objectives are met.

Her professional journey includes roles such as Head of Customer Experience and Trust & Safety, Head of Customer Experience, and Head of Customer Support at Trade Me. Additionally, she has served as a Customer Experience Team Leader at Xero in New Zealand and the UK. Prior to Trade Me and Xero, she held various leadership positions at Tandem Travel and Atlantic Pacific American Express (APX) as a Corporate Travel Consultant.

Hannah Bryant
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Location

Wellington, Wellington, New Zealand