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Hannah Clark Steiman

BPO Leader - President @ Peak Support - Exceptional CX & customer support for innovative companies

Hannah Clark Steiman is a highly accomplished professional in the outsourcing industry, serving as a key figure at Peak Support, a distinguished outsourcing partner known for providing top-tier customer support services.

With a robust team of over 2,000 members across 5 global locations, Peak Support ensures 24/7 support and high-touch management with a focus on quality service.

Hannah Clark Steiman boasts a stellar educational background, having pursued an MBA at MIT Sloan School of Management, an MA in Business and Economics Journalism from New York University, and a BA in History from Macalester College.

Her extensive professional experience includes holding prominent roles such as President, Chief Strategy Officer, Board Director, and Director of Marketing and Client Services at Peak Support, where she played a pivotal role in driving the company's success.

Prior to her tenure at Peak Support, she excelled as a Strategy and Innovation Consultant at Innosight, Communications Manager at the Clinton Global Initiative, Associate Editor at Inc. Magazine, Staff Writer at Forbes.com, and more.

Her expertise in the outsourcing industry, combined with a strong background in strategy, marketing, and journalism, underscores her ability to deliver exceptional results and drive innovation in customer support services.

Hannah Clark Steiman's commitment to excellence is evident through Peak Support's industry leadership, with accolades such as the highest Glassdoor rating in the BPO sector and 100% 5-star reviews on G2, showcasing the organization's unparalleled dedication to providing top-notch service to clients worldwide.

Through her leadership and strategic acumen, Hannah Clark Steiman has positioned Peak Support as a trailblazer in the outsourcing landscape, offering a comprehensive suite of services including Quality Assurance, Training, WFM, Business Analytics, and cutting-edge Tech & AI Solutions.

Clients laud Peak Support for its transformative impact, with testimonials highlighting the organization's exceptional talent, efficiency, and commitment to revolutionizing customer support experiences.

For businesses seeking to elevate their customer support operations and overcome the challenges of managing in-house teams, Peak Support under the guidance of Hannah Clark Steiman stands as a trusted partner for driving growth and enhancing service quality.

Highlights

Aug 29 · linkedin

Allow me to spread some good vibes on your timeline as I share the names of Peak Support's promoted team members for June and July 2024 and our promoted team members from the US too.

Well done and congratulations to...🥂

𝐉𝐮𝐧𝐞 2024 Jessa Aramina Zaragoza - promoted to Subject Matter Expert samantha tagao - promoted to Subject Matter Expert April Apple Bautista- promoted to Subject Matter Expert Kevin Jay Diaron - promoted to Subject Matter Expert Jasmin Villanueva - promoted to Subject Matter Expert Vanessa Josol - promoted to Team Leader Mikhaela Sarah Jomok - promoted to Client Services Manager Christian renz Sinang - promoted to Team Leader Ma Susana Dimasuhid - promoted to Team Leader John Lester Tadena - promoted to Training Specialist Jum Pauro Saito - promoted to Team Leader

𝐉𝐮𝐥𝐲 2024 Johannah M. - promoted to Client Success Executive Trixie Joy Martirez-Reyes - promoted to Client Success Executive Ma. Katrina Villanueva - promoted to Client Success Senior Manager Arshie Villesenda - promoted to Client Success Manager Arra Kheim Avila - promoted to Assistant Team Leader Aimee Bucad - promoted to Assistant Team Leader Jonathan Zapanta - promoted to Subject Matter Expert Johannes Jay Belo - promoted to Team Leader Daryl Kyle Timbol - promoted to Team Leader Michaella San Rafael - promoted to Team Leader Robbie Carlo Espejo - promoted to Team Leader Krzziakay Siriban - promoted to Subject Matter Expert Nelson Jadraque - promoted to Quality Assurance Specialist Raizel Jae De Roxas - promoted to Quality Assurance Specialist Emmanuel Andaya - promoted to Team Leader Fidel Abigail Vergara - promoted to Quality Assurance Specialist Dawn Alison Nique - Tuban - promoted to Graphic Design Manager Melanie Guerrero - promoted to Social Media Engagement Manager Rafael Joshua Coronel - promoted to Team Leader

𝐏𝐫𝐨𝐦𝐨𝐭𝐞𝐝 𝐔𝐒-𝐛𝐚𝐬𝐞𝐝 𝐭𝐞𝐚𝐦 𝐦𝐞𝐦𝐛𝐞𝐫𝐬: Subhi Nahas - promoted to Assistant Team Leader Coby Cruz - promoted to HRIS Team Leader Don Barnhart - promoted to Client Success Executive Maria Ebrahimi - promoted to VP of Client Success Whitney Collurafici - promoted to Sr. VP of Client Success

Aug 28 · linkedin

The holidays are a critical time for #ecommerce customer support teams. You're converting thousands of new customers - but how can you make sure to keep them? 🤔   The stakes are high this year. Thanksgiving is as late as it could possibly be, which means you have just 3.5 weeks of peak volume, and there's no time for mistakes. 😨   Join our webinar to learn how to seamlessly scale your support team for the holidays, ensuring every customer interaction is merry and bright. Our experts will share tips for forecasting demand, marketing holiday deals, training seasonal agents, and incorporating AI & automation.     Join me, Zach Goldstein, CEO of Public Rec, and Ben Segal of Create CX on Sept. 10 at 1 p.m. ET as we dive into these topics and more.

𝐑𝐞𝐠𝐢𝐬𝐭𝐞𝐫 𝐧𝐨𝐰! https://lnkd.in/emZFmQUP   #BlackFriday2024 #CustomerExperience #customersupport #CXLeadership #PeakSupportWebinar #webinar

Hannah Clark Steiman
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Location

Cambridge, Massachusetts, United States