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Hardik Arora

Specialist-Business Development at Holisol logistics Pvt Ltd.!!!Green Belt 6 Sigma Certified!!!

Hardik Arora is currently working as a Manager of Customer Success at WareIQ.12 He previously held the position of Specialist-Business Development at Holisol Logistics from February 2020.2 His professional experience also includes roles as an Assistant Manager in Sales at DTDC Express Limited and an Internship Trainee at JTEKT.2 Hardik's LinkedIn profile indicates that he has expertise in overseeing after-sales and fulfillment services for both B2B and B2C clients.1

Highlights

May 15 · linkedin

Will GPTs supersede CSMs?

So I did a pretend with GPT to perceive how great a task would do as a CSM.

The outcomes were very great and natural.

  • It poses unassuming inquiries
  • The results were customized and relevant.

"A basic prompt - Hello GPT, I might want to pretend a call with you. You'll play as Customer Success Manager for SAAS logistics organization called XYZ and I will play a customer.Your job is to help me improve my retention results with XYZ."

I was shocked that In the event that a basic brief and V1 can make a worth add discussion like this. Imagine how progressive this will proceed.

4o has the potential to totally change how we draw in with long tail of C-base. Suitable for Clients who don't have access for CSM, straightforward use cases, have lesser opportunity to go through everything. At current stage ideal for underserviced clients frequently neglect to send off and at last give up. All they need somewhat more handholding and custom-made help.

Insight - With this model one can scale the CSM team even more with AI for lower tier/value customers and a human touch/CSM for a high value customers. I would like to see how companies start segmenting customers based on upcoming AI models as they continue to advance.

Exciting and Interesting times! 

Will GPTs supersede CSMs?

So I did a pretend with GPT to perceive how great a task would do as a CS

Related Questions

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Hardik Arora
Hardik Arora, photo 1
Hardik Arora, photo 2
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Location

Gurugram, Haryana, India