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Harry Chiu
Salesforce Consultant -
Professional Background
Harry Chiu is a seasoned Senior Professional Services and Customer Success Leader with an impressive track record in scaling service organizations across various sectors. With over a decade of experience in Salesforce, Harry has cemented his status as a proficient Technical Architect, Developer, Project Manager, Business Analyst, and Senior Executive. He has successfully managed and implemented more than 300 Customer Relationship Management (CRM) projects, showcasing his capacity for leading large-scale transformations in complex organizational environments. His unique combination of skills and expertise positions him as an influential facilitator in navigating the requirements of customer engagements, ensuring successful deployments, and maintaining referenceable clients.
Harry's career is marked by a proven ability to implement processes that enable technology companies to scale rapidly. He has guided three distinct organizations to achieve growth rates exceeding 500%, culminating in successful exits. His extensive background includes all facets of the implementation process, from gathering requirements through design, configuration, testing, change management, and deployment, all performed with the finesse of a seasoned Project Manager, Scrum Master, or Functional Architect.
His strength lies not only in technical mastery but also in his knack for client engagement. Harry expertly manages expectations, defines scopes, and oversees change management, making him a valuable asset in environments that demand agility and precision. His deep understanding of technology is further complemented by his domain expertise in Digital Marketing, E-commerce, Analytics, and Enterprise CRM/ERP systems, making him a versatile leader in shaping the future of technology services.
Education and Achievements
Harry's academic achievements underscore his commitment to education and continuous learning. He holds multiple degrees from reputable institutions, including a Master of Business Administration from the Massachusetts Institute of Technology (MIT) and a Bachelor of Science in Engineering, as well as a Bachelor of Arts and Bachelor of Science in Economics from Claremont McKenna College. Harry’s educational background at Franklin College Switzerland and George Washington High School further highlights his dedication to cultivating a broad knowledge base throughout his educational journey.
His professional career trajectory is equally commendable. Currently, he serves as the Managing Partner and Principal Architect at Pono Cloud Consulting, where he leverages his extensive experience to drive innovative solutions and guide organizations toward achieving their strategic goals. Before his current role, he was the Chief Operations Officer and Executive Vice President of Professional Services at Registria, where he played a pivotal role in shaping the company's operational framework and professional service offerings.
Prior to Registria, Harry's leadership experience as Vice President of Product Management at Limelight Networks and Chief Operations Officer at Social Solutions distinguished him as a forward-thinking leader. His tenure at Kintera and Datria Systems as Senior Vice President of Product Management and Vice President of Professional Services fortified his reputation for excellence in service delivery and product innovation.
Harry’s background also features significant contributions to Nokia as the Executive Director of Software Development and Product Management. His deep understanding of software development processes and product life cycles has paved the way for numerous successful projects under his guidance. As Head of Practice for Order Management, Network Systems, and Provisioning at Evolving Systems, he further enhanced his abilities to manage multifaceted teams and projects.
Skills and Expertise
Harry is well-versed in a myriad of technical skills, particularly centered around Salesforce.com. His expertise includes Salesforce CRM, Salesforce Administration, Wage Analytics, Configure Price Quote (CPQ), Apex Language, and Visualforce development, among others. Proficient in SQL, Business Objects, Tableau, Python, Java, HTML, and JavaScript, Harry is adept at utilizing an extensive toolkit to tackle complex technical challenges.
In terms of tools and software, Harry is experienced with MS Project, Jira, NetSuite, Confluence, and GitHub, enhancing his efficacy in project management and collaboration. His domain expertise spans numerous industries, including Telecom billing, order management systems (quote to cash), digital marketing, and non-profit sectors, such as donor management systems, fund accounting, and grant management.
Achievements
Throughout his career, Harry has not only achieved significant professional milestones but has also contributed immensely to client success and organizational growth. His ability to implement systems and processes that drive operational efficiencies has been a game changer for many technology companies. By establishing a cycle of continuous improvement, organizations led by Harry have evolved to foster robust employee performance and customer satisfaction.
In addition to his technical prowess and operational leadership, Harry's focus on change management and client engagement has resulted in a proven track record of cultivating long-term client relationships, reinforcing his reputation as a trusted advisor in the technology sphere. His contributions have not gone unnoticed, and he remains a thought leader in the realm of customer success strategies and technological implementation.
Harry Chiu represents the epitome of a multidimensional leader capable of harnessing technology’s full potential for organizational success. His extensive qualifications, diverse skill set, and positive influence on the teams he leads make him an exemplary professional in the realm of services and customer success.
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Mesh is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Mesh centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.