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Hayley Mortin

UX Researcher and Designer

Hayley Mortin is a Senior UX Researcher on the Platform Artificial Intelligence/Machine Language (AI/ML) team at ServiceNow.5 She holds a Bachelor of Arts degree in Psychology with minors in Behavioural Science and Art History from McGill University. Hayley is known for her work in human-centered AI and generative AI research, particularly in enterprise applications.12

Hayley has been actively involved in sharing her expertise through various platforms:

  1. She co-authored an article in UXmatters titled "Interview Questions to Ask Users When Studying GenAI Products," published on January 7, 2025.2

  2. Hayley participated as a guest on the TechBytes podcast, discussing the transformative post-ChatGPT era, with the episode released on March 22, 2024.4

  3. She presented on "Generative AI and UX Research in the Enterprise" alongside a colleague, Jessa Anderson, explaining the challenges and approaches to building great experiences for business customers with early AI technology.1

Hayley is described as an innovative and inquisitive person who actively committed to both academic and community events during her time at McGill University.3 Her work focuses on the intersection of user experience and artificial intelligence, with a particular emphasis on enterprise applications and the responsible development of AI-powered tools.

Related Questions

What are some key projects Hayley Mortin has worked on at ServiceNow?
How does Hayley Mortin incorporate generative AI into her UX research?
What are Hayley Mortin's thoughts on the future of UX research in enterprise applications?
Can you share more about Hayley Mortin's appearance on the TechBytes podcast?
What specific interview questions does Hayley Mortin recommend for studying GenAI products?
Hayley Mortin
Hayley Mortin, photo 1
Hayley Mortin, photo 2
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Location

Montreal, Quebec, Canada