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Heena Parmar

Software Engineer at ServiceNow

Heena Parmar is a dedicated professional with a solid background in IT Service Management and ServiceNow development. With over 3 years of experience as a ServiceNow Developer and holding certifications in ITIL Foundation, ServiceNow System Administration, and ServiceNow Application Development, Heena has demonstrated expertise in developing quality documentation, handling client requirements, and working closely with stakeholders to deliver tailored solutions.

Heena's academic journey includes a Master's degree in Computer Science from Wayne State University and a Bachelor's degree in Computer Engineering from Chitkara University, where she excelled with a CGPA of 8.21 out of 10.

Throughout her career, Heena has contributed significantly to ISO standards compliance, specifically ISO27000-1 and ISO20000-1 documentation and SOPs. She has successfully navigated project ISO audits, showcasing her meticulous attention to detail and adherence to industry best practices.

In her current role as a Software Engineer at ServiceNow, Heena spearheads solution designing, bug fixes, development, and implementation of best practices. Her responsibilities include writing scalable code, fixing errors, and maintaining the ServiceNow ecosystem. She actively engages in enhancing ServiceNow capabilities to meet evolving customer business needs.

Heena's skill set encompasses a deep understanding of ServiceNow applications, features, architecture, and technical capabilities. She is proficient in creating ServiceNow reports and dashboards, ensuring clear visualization of crucial data for informed decision-making.

With a background as a Graduate Instructional Assistant at Wayne State University and prior experience as an Application Developer at Jade Global, Heena has honed her expertise in IT Service Management methodologies, ITSM concepts, and ITIL certifications.

Overall, Heena Parmar emerges as a versatile professional with a strong foundation in IT Service Management, ServiceNow development, and a commitment to driving operational excellence through continuous improvement and innovation.

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Location

Las Vegas, Nevada, United States