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Henrique Júnior

Correspondente Bancário - Denaro Soluções Financeiras

Henrique Júnior has more than 10 years of solid experience in Contact Center operations in areas such as collections, Customer Service (SAC), Sales, Pre-Sales, BackOffice, Retention, Ombudsman, Process Quality, Audit, and Recruitment and Selection. He excels in managing teams to achieve objectives and established strategies while ensuring their professional development through guidance, training, and knowledge sharing for career growth. Monitoring work volumes, productivity, and graphs, he supports training to align procedures, clarify product and system doubts, and handles unresolved customer inquiries. Henrique also deals with performance indicators reports, quality feedback, replication requests, and specific feedback on opportunities. He is skilled in developing customized reports for results presentation, overseeing new projects and implementations, standardizing service processes and improving operations, addressing operational indicator deviations, executing action plans, and verifying and correcting timecard entries and PDCA cycle. His key skills include planning and organization, risk acceptance, broad interests, problem analysis, written and oral communication, strategic knowledge, and stress tolerance.

Henrique Júnior
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Location

Fortaleza, Ceará, Brazil