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Holden Munson

CX - Operations

Holden Munson is an experienced CX Executive and cofounder of Rethink Labs, a company she started in August 2019 to help teams develop and scale exceptional user experiences.1 With over a decade of startup experience, Holden specializes in scaling Customer Experience strategies across diverse industries.2

As a consultant, Holden focuses on:

  1. User Research
  2. Customer Experience innovation
  3. Developing and scaling customer support teams for B2B and consumer brands1

Prior to founding Rethink Labs, Holden held several leadership positions:

  • Head of Customer Experience at Ladder (November 2018 - August 2019)
  • Senior Director of Strategy & Operations at RYOT (October 2016 - November 2018)
  • VP of Operations at Hello Tech (January 2015 - May 2016)1

Holden has also served as Interim VP of CX at Mercato, a grocery delivery company that experienced significant growth during the Covid-19 pandemic.2

She holds a Bachelor of Science in Business/Finance/Economics from Centenary College of Louisiana.1

Holden is known for her expertise in increasing retention and user success by aligning strategic efforts across organizations. She has experience in scaling both onshore and offshore teams to drive impact.2

Highlights

May 8 · mucker.com
Engineering Customer & Product Feedback Loops with Holden ...
Engineering Customer & Product Feedback Loops with Holden ...
Apr 1 · mucker.com
customer feedback Archives | Mucker Capital
Jan 1 · rethinklabs.co
About - Rethink Labs
About - Rethink Labs

Related Questions

What inspired Holden Munson to start Rethink Labs?
How has Holden Munson's experience at Ladder influenced his work at Rethink Labs?
What are some notable projects Holden Munson has worked on at Rethink Labs?
How does Holden Munson approach user research in his consulting work?
What challenges has Holden Munson faced in his career, and how did he overcome them?
Holden Munson
Holden Munson, photo 1
Holden Munson, photo 2
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Location

Los Angeles Metropolitan Area