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Holger Tamm

Connecting People and Businesses

Holger Tamm is a strategic and well-connected executive with over 15 years of experience in transforming and scaling global support organizations. He is currently seeking opportunities as a Customer Support Leader.

He is known as an energetic innovator with a strong track record of building Enterprise relationships in both B2B and SMB sectors. Holger has successfully generated over 2.5% of yearly ARR through tailored support offerings. He has expertise in supporting developers on free plans by leveraging a B2C support model.

As a data-driven change-agent, Holger is recognized for his collaborative leadership style, can-do attitude, and his focus on improving operational efficiency. He is a proven global leader with a strong executive presence, fostering cross-functional relationships with Product and Go-to-Market teams to create smart and award-winning customer experiences through collaboration, influence, and trust-building.

Holger Tamm is a trusted data expert, having worked as a former Oracle support engineer and currently holding the position of Data Services leader.

He studied Computer Science at Technische Universität Braunschweig.

In terms of his professional experience, Holger has held key leadership positions in prominent organizations. He has served as the Director of Business Support Engineering, Director of Business Messaging Support, and Director of Enterprise Support Operations at Meta and WhatsApp Inc. respectively. Additionally, he has had roles as the Senior Director of Information Services and Head of Services and Global Technical Support at Optimizely. Holger also held various senior director roles at Oracle, where he was responsible for customer support, innovation, and cloud support across different product lines such as Middleware, Siebel, and PeopleSoft. He has managed CoEs, support operations, and technical teams within Oracle Germany.

Holger Tamm's expertise lies in strategic leadership, relationship building, data-driven decision-making, customer support operations, and innovation within global organizations.

Holger Tamm
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Location

Pleasanton, California, United States