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Howard Saur
Senior Manager Customer Svc.Ops
Professional Background
Howard Saur is an accomplished professional in the field of customer operations, known for his impactful role as the Associate Director of Customer Operations at Verizon. With extensive experience in managing customer service operations, Howard has demonstrated a keen ability to enhance customer satisfaction and streamline processes within his teams. His leadership skills have been pivotal in driving initiatives that promote efficiency and foster a culture of excellence amongst his colleagues.
Throughout his tenure at Verizon, Howard has utilized his expertise in call center operations management to oversee various facets of customer service. His strategic leadership has not only improved operational performance but has also contributed to significant advancements in customer engagement and service delivery. Howard’s unwavering commitment to customer-centric practices has solidified his reputation as a vital asset to Verizon’s operations team.
Education and Achievements
Howard Saur pursued his education in Call Center Operations Management at Bellevue University, where he laid a strong foundation in the principles of effective customer service management. This academic background has equipped him with the necessary skills to excel in his career, enabling him to implement industry best practices and leverage innovative solutions to challenges faced in customer operations.
As Associate Director at Verizon, Howard has been instrumental in leading projects that enhance service quality and employee performance at the call center level. His dedication to continuous improvement in customer operations has led to increased efficiency, demonstrating his ability to adapt to dynamic industry changes and implement strategies that align with the company's mission and vision.
Notable Achievements
Among Howard's many accomplishments, his ability to mentor and develop teams stands out. He believes in the power of cultivating talent and providing opportunities for professional growth. Under his leadership, numerous individuals have advanced in their careers, contributing to the overall success of Verizon.
Additionally, Howard has implemented innovative operational strategies that have proven to reduce call handling times while improving customer satisfaction scores. His analytical approach to problem-solving and focus on data-driven decision-making have made a remarkable impact on service delivery, allowing Verizon to maintain its competitive edge in the telecommunications industry.
