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Imani Scope

Customer Success Executive

Imani Scope is a seasoned Success Management and Services delivery executive with over 20 years of experience in leading customer-facing teams across agency, client, and technology sectors.

She specializes in cultivating strong customer relationships built on trust, a growth mindset focused on mutual benefits, and achieving impactful business results. Known as an empathetic leader and revered mentor, Imani is adept at effective communication and skilled in influencing individuals at all levels of organizational hierarchy.

Imani earned her B.S. in Marketing Management from Western Governors University and has held key leadership roles in several prominent organizations, including Vice President, Customer Success at Mastercard Data & Services, Regional Vice President, Marketing Cloud Customer Success at Salesforce, Director, Customer Success at Salesforce, Sr. Manager Strategic Services at Salesforce, and Sr. Manager, Account Director - Marketing Cloud at Salesforce.

Her professional journey also includes positions such as VP, Account Director at Erwin Penland, Marketing Manager at Motorola Solutions, Account Supervisor at Erwin-Penland Advertising (a division of Hill Holliday Connors Cosmopulos, Inc.), Associate Director at AT&T, Account Manager at Coverdell, and Marketing Coordinator at Atlanta Journal-Constitution.

Imani Scope
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Location

Atlanta, Georgia, United States