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Inaray Sales
Líder de Incidentes críticos, Itil Expert, Apaixonada por tecnologia, por gente, por Inovação, “escritora” de Linkedin e Face
Inaray Sales is a professional with over 25 years of experience in IT projects based on ITIL Expert, CObit, and ISO2000, having worked in renowned companies like Bank Boston, IBM, and Santander.
She is the founder of the social impact startup Unidos Carreira, where she leads a team dedicated to transforming the careers of professionals and companies by offering end-to-end services in professional reintegration, support for laid-off workers, and a blind hiring website.
Inaray is a Management 3.0 facilitator, specializing in digital transformation, innovation, human resources, career strategies, LinkedIn, and storytelling for careers. She is passionate about helping individuals in social vulnerability become empowered and believes in the role of opportunities in fulfilling dreams.
She advocates for companies to provide career strategy training to prepare individuals for the job market in cases of dismissals, aiming to humanize and transform organizations.
Her current role as a RedLine team leader involves managing critical EUC incidents for all stores, affiliates, and the corporate sector. She also leads the transformation of the Help Desk, driving continuous process and technology improvements to ensure employees are efficiently and warmly supported.
In her previous positions, Inaray served as a Services and Projects Manager in verticals such as Transactional Portals, Frauds, and Messaging, overseeing incidents, problems, implementations, and architecture updates to secure digital channels in critical environments.
She has experience in crisis management, root cause analysis meetings, and the use of methods like Pareto Diagram, Ishikawa, and 5 Whys.
Inaray Sales holds an MBA in Infrastructure Architecture and Management from FIAP, as well as a Bachelor's degree in Business Administration from Universidade Ibirapuera.
Throughout her career, Inaray has held various roles, including Management 3.0 facilitator, Technology Coordinator at Santander Brasil, CEO of Unidos Carreira, IT Infrastructure Analyst at Santander Brasil and Produban, Quality Analyst at Bank of Boston, Incident and Problem Analyst at IBM, and Service Desk Analyst at various companies.
She was recognized as the best employee at BankBoston for automating the monthly KPI creation processes.
