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Iovana May Cervantes

VP of Global Customer Service at GetYourGuide | Ex-Uber Director

Iovana May Cervantes is a self-motivated and dynamic professional with 15 years of experience in strategy and process optimization.

She has a strong business background, specializing in human resources and with an entrepreneurial mindset.

Iovana is a graduate of IE Business School, where she was actively involved as the President of the IE Latam Club.

She was a finalist at IE Venture Day Madrid with her e-commerce startup project, Baby Kids Atelier.

Her educational background includes a Master of Business Administration (MBA) from IE Business School and a Bachelor of Engineering (B.E.) in Industrial Engineering from Universidad de las Américas Puebla.

Iovana has held various key positions in reputable organizations such as VP of Global Customer Service, Director of Customer Experience and Scaled Sales, Head of Customer Experience, Lead of Community Operations, Operation and Logistics Manager at Uber.

She has also gained experience as a Senior Risk Consultant at Banco de México and as a Senior Consultant at KPMG México.

Iovana May Cervantes
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Location

Germany