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Ivan Martez

Director, Customer Outcomes Platform Architects AMS at ServiceNow

Ivan Martez is a seasoned professional in the Information Technology industry, currently serving as the Director of Customer Outcomes Platform Architects AMS at ServiceNow.1 With over 20 years of experience in the IT sector, Martez has held various key positions throughout his career.4

Career Progression

  • Current Role: Director, Customer Outcomes Platform Architects AMS at ServiceNow

  • Previous Roles at ServiceNow:

    • Director of Customer Outcomes Architects AMS East
    • Sr. Manager of Solution Architects- AMS
    • Principal Solutions Architect1
  • Earlier Career:

    • Help Desk Manager at NBTY
    • Data Center Analyst at Cablevision
    • Senior Help Desk Analyst at Cablevision2

Education

Ivan Martez received his education in Information Technology from Suffolk County Community College.

Expertise

As a Customer Outcomes Platform Architect at ServiceNow, Martez is responsible for:

  • Helping customers establish a strong technical foundation in the ServiceNow Platform
  • Designing solutions that drive business outcomes
  • Establishing best practices around instance strategy, technical governance, core data, and integrations
  • Guiding both partner and customer resources to achieve their goals through leading practices3

Martez's role is highly consultative, interfacing with customers across executive, platform owner, enterprise architect, and development teams during the identification, implementation, and ongoing operations of ServiceNow solutions.3

Highlights

Customer Outcomes Platform Architect
Nov 7 · servicenow.com
Upcoming Customer Success Center webinars - ServiceNow
Upcoming Customer Success Center webinars - ServiceNow

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Ivan Martez
Ivan Martez, photo 1
Ivan Martez, photo 2
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Location

Ocoee, Florida, United States