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Jacinta McMahon
I help secret superstars inject energy & action into life with bravery & mindful creativity - π©βπ¬ Human-Centred Design (UX/CX/Product) - π΅οΈ Research πEvidence x Empathy - altMBA - Teacher - Mentor β‘οΈ DM me to learn
Professional Background
A Multifaceted Career in Human-Centered Design
Jacinta McMahon is a passionate and dedicated professional making waves in the world of human-centered design and experience strategy. With over eight years of hands-on experience in customer experience (CX) and user experience (UX) design and an impressive additional twenty-plus years of commercial and lived experience, Jacinta's career is characterized by a commitment to creating meaningful and impactful solutions. She has worked across diverse sectors, including local government, educational institutions, multinational corporations, and start-ups, offering her expertise in navigating the intricate realm of service design and strategy development. Her roles in prominent organizations, such as Macquarie Group and Accenture, have equipped her with deep insights and innovative approaches in handling complex challenges.
A Diverse Education and Skill Set
Jacinta's educational journey reflects her passion for continuous learning and personal growth. She has undertaken notable courses, including Seth Godin's altMBA, emotional intelligence coaching, and resilience training. Her academic qualifications include dual Bachelor's Degrees in Laws and Business from Victoria University, complemented by specialized studies in User Experience Design and Design Thinking at General Assembly. This unique combination of legal acumen and business knowledge informs her work, enabling her to navigate complex stakeholder landscapes confidently.
Education and Achievements
Continuous Learning and Skill Development
:
- altMBA48 - Complete immersion in Seth Godin's transformative program focuses on leadership and entrepreneurial thinking.
- Change Agent Course at Hatch - Developed skills to amplify courage and overcome challenges within organizational frameworks.
- Meditation Teacher Certification - Completed level one at the Melbourne Meditation Centre, enhancing her mindfulness and emotional resilience.
- Accredited Resilience Practitioner Certificate - Studied positive psychology at Life Success Academy, equipping her with tools to foster resilience in individuals and teams.
- Emotional Intelligence Coach Certification - Acquired at Transformation Academy, focusing on improving interpersonal relationships and leadership effectiveness.
- Bachelor of Laws - Studied at Victoria University, providing a solid understanding of the legal landscape.
- Bachelor of Business - Also from Victoria University, this degree honed her commercial skills and understanding of business processes.
- User Experience Design - Gained through immersive programs at General Assembly, developing competencies in design research and usability.
- Design Thinking Bootcamp - Enhanced her capacity to innovate and ideate within design teams.
- Real Life Design Program - Offered a practical approach to tackling real-world challenges through innovative design.
- Real Woman Program - A unique curriculum aimed at personal development and empowerment.
Notable Contributions
Throughout her career, Jacinta has held several key positions that highlight her expertise in UX and Service Design:
- HCD Leader at Macquarie Group - Leading human-centered design initiatives and fostering creative problem-solving approaches.
- Former Head of User Experience Design at Catch.com.au - Implementing innovative UX solutions to enhance customer engagement and satisfaction.
- Senior Design Researcher at Accenture - Driving in-depth user research practices to inform and refine design processes.
- Community Coordinator & Curator at Melbourne Geek Night - Promoting knowledge-sharing and collaboration within the design community.
- UX Instructor at Academy Xi - Inspiring the next generation of designers through engaging teaching methods.
Achievements
Transforming User Experiences
Jacinta has a knack for transforming complex challenges into streamlined experiences. She is well-versed in areas such as customer research, participatory design, and usability testing, equipped with a focus on ensuring that user needs are always at the forefront of her work. As a charismatic storyteller, she creates engaging narratives that enhance the understanding and appreciation of design processes among teams and stakeholders alike.
Leadership and Team Development
A natural leader, Jacinta fosters an environment of emotional intelligence and collaboration within her teams. She believes that by recognizing the diverse talents and motivations of team members, she can support their growth and maximize value for clients, businesses, and end users. Her approach to leadership not only advances project goals but also cultivates an atmosphere of creativity and innovation.
Strategic and Agile Mindset
Jacinta excels in developing and executing confident strategies that yield amazing results. Her strengths in handling ambiguity, lean research methodologies, and storytelling allow her to navigate complex organizational change effectively. Whether launching a start-up, consulting for various industries, or working with established firms, Jacinta's insights and strategies are designed to enhance performance and drive impactful outcomes that resonate with stakeholders at all levels.
A Commitment to Mindfulness
As a mindful mum and practitioner of emotional intelligence, Jacinta brings a unique perspective to her work. Her personal values of kindness and respect inform her approach to design and leadership. Recognizing the importance of collaboration and connection, she promotes well-being and mindfulness within her work environments, ensuring that teams are not just productive but also fulfilled and engaged in their missions.
In conclusion, Jacinta McMahon is a human-centered design professional, teacher, mentor, and leader committed to positive change. Her extensive experience in user experience and service design, combined with an unwavering focus on empathy and collaboration, allows her to create transformative experiences that benefit individuals and organizations alike. With a continued dedication to lifelong learning, Jacinta is sure to keep making significant contributions to the fields of design and leadership for many years to come.
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Mesh is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Mesh centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Itβs even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isnβt as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.