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Jack Ingram

Chief Information Officer at WECU | 2023 American Banker - Innovator of the Year

Jack Ingram is the Chief Information Officer at WECU (Whatcom Educational Credit Union), a $2.7 billion-asset credit union based in Bellingham, Washington.13 He joined WECU in 2017 and has over 24 years of experience in the financial services sector.4

Ingram was recognized as one of American Banker's Innovators of the Year in 2023 for his creative and strategic use of fintech partnerships to improve WECU's technology and customer satisfaction.1 Some of his notable achievements include:

  1. Improving WECU's mobile app functionality and overall digital banking experience.1
  2. Partnering with 17 fintech firms to enhance various aspects of WECU's services.1
  3. Implementing a "Marketplace" within the WECU app.1
  4. Raising the credit union's Net Promoter Score (NPS) from 27 to 73 between 2019 and 2022.1

Ingram grew up in eastern Oregon and attended Western Oregon University in Monmouth.1 He is known for his innovative approach, challenging the status quo, and always looking for ways to improve.1 His leadership style emphasizes collaboration between business units and technology teams to drive change within the organization.2

Highlights

Jun 26 · linkedin

Well that’s a wrap. Thank you to American Banker for hosting another great event!

It was great catching up with old friends like Penny Crosman, Miriam Cross, Stephanie Gayant, and Kristiane Koontz.

It was also great making some new acquaintances, learning from peers, and understanding how new partners in the space are evolving the fintech ecosystem. Great connecting with you all - Alex McLeod, MBA, Cisco Malpartida Smith , Glen Fossella, Susan Fogarty-Jacques, CWS, Cindy Purcell, Nageswar Cherukupalli , Ido Segev, John Allwein, and D K SHARMA.

Till next year!

#digbanking #digitalbanking #creditunions

Jun 17 · linkedin

I'm excited to be speaking at Digital Banking 2024!

This is where banking leaders go to learn, discuss and experience where the industry is going.

Join us to test-drive the latest tech. Learn more: https://lnkd.in/ghPiarEw #DigBanking #InnovationInBanking #FutureReady #BankoftheFuture #DIGITALBANKING

Related Questions

What specific tech moves did Jack Ingram implement at WECU?
How did Jack Ingram's background influence his approach at WECU?
What partnerships has Jack Ingram forged for WECU?
How did Jack Ingram's work impact WECU's customer satisfaction?
What is the Marketplace within the WECU app that Jack Ingram developed?
Jack Ingram
Jack Ingram, photo 1
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Location

Bellingham, Washington, United States