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Jack Mackey

Win more B2B sales with loyalty-inspiring buyer experiences

Jack Mackey is a renowned expert in customer experience management, team member engagement, and leading for growth. He is the CX Pioneer and Founder of the Buyer Experience Academy, a role he has held since June 1999.4 Mackey is also a Distinguished Toastmaster, Past District Governor, and recipient of the International President's Citation for Service.4

As an executive at Service Management Group (SMG), Mackey helped grow the business into one of the world's premier customer measurement and insight firms.1 He assisted hundreds of companies in driving profitable sales growth through more loyalty-inspiring experiences.13 Mackey is a Founding Member of the Customer Experience Professionals Association and has been named in Who's Who in CX.14

Some of Mackey's key achievements and roles include:

  1. Partner and Practice Leader - Experience Management at JammTrain (January 2017 - Present)4
  2. Chief Evangelist and Vice President of Sales at SMG (December 2003 - February 2018)4
  3. Vice President of Sales and Marketing at NetStandard, Inc. (August 1999 - December 2003)4

Mackey is known for his engaging speaking style, combining humor with practical insights. His management training talks on customer experience are translated into 14 languages by Crestcom International for a global team of leaders.12 He is particularly skilled at inspiring audiences with a spirit of creative discontent and stimulating record-breaking results for clients.12

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Jack Mackey
Jack Mackey, photo 1
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Location

Leawood, Kansas, United States