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James Novotny

Senior Service Management Consultant at Capgemini

James C. Novotny is an Experienced Developer/Architect with a strong background in ServiceNow, having worked at DXC Technology and Capgemini. He is known for his problem-solving skills and expertise in designing, prototyping, and building interfaces and workflows for custom applications. James specializes in ITSM, ITOM, CSM, Cloud Management, ATF, CMDB, and custom integrations. He possesses advanced knowledge in REST, SOAP & Scripted Rest APIs. Communication is key to his success, as he collaborates with non-technical stakeholders to develop solutions on the ServiceNow platform and integrate third-party systems. He holds various ServiceNow certifications and has a Master's degree in Information Technology Project Management from Purdue University Global.

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Location

Chicago, Illinois