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James Geddes

Co-founder at TouchlineTech

Professional Background

James Geddes is a dedicated and innovative leader in the field of customer experience and project management, with an impressive track record spanning over a decade in the banking and financial technology sectors. As the co-founder of TouchlineTech, a dynamic sports tech startup based in Leamington, James is at the forefront of developing a revolutionary app designed to empower sports clubs. The app, set to launch in 2021, aims to enhance sponsorship revenue, cultivate a thriving fan community, and provide expertly branded social content that resonates with sports enthusiasts.

Before embarking on his entrepreneurial journey with TouchlineTech, James honed his skills in various strategic roles at Barclays, one of the leading financial institutions in the UK. His experiences at Barclays span numerous departments and leadership positions, consistently focusing on customer experience, strategic transformation, and project management. James's career trajectory reflects his unwavering commitment to improving customer interactions and operational efficiencies.

Education and Achievements

Although specific details about James's educational background are not highlighted in available information, it is evident that his extensive experience and deep understanding of customer experience and strategic execution play a crucial role in his career achievements. His leadership roles at Barclays involved overseeing customer experience strategies and managing significant transformation projects, which underscores his ability to adapt to evolving market dynamics and deliver impactful solutions.

Throughout his tenure at Barclays, James made notable contributions, specifically in reshaping how the bank engages with its customers. His role as Head of Customer Experience for Retail & Business Processing involved developing customer-centric practices that enhanced user satisfaction and engagement. By strategically aligning services with customer needs, he significantly contributed to fostering loyalty and trust in banking services.

In his capacity as Director of Strategic Payments Transformation for UK Retail & Business Banking, James played a pivotal role in steering the organization towards adopting new payment technologies and practices. His insights into payment transformation not only benefitted Barclays but also positioned the bank as a front-runner in the adoption of innovative banking solutions.

Career Journey

James's career at Barclays began with the role of Senior Project Manager, where he was instrumental in managing complex projects that integrated customer experience improvements with operational efficiencies. His dedication and performance quickly led him through various leadership roles, including:

  • Head of Cheque Services: Here, James streamlined cheque processing operations, ensuring that services met customer expectations effectively.
  • Service Delivery Manager - Cash & Self-Service: In this position, he focused on enhancing cash management and self-service solutions, thereby enriching customer experiences in retail banking environments.
  • Project Manager - CIO Organizational Design: James leveraged his project management expertise to support the CIO in organizational design initiatives, aligning technology strategies with business objectives.
  • Head of Document Processing & Case Handling: This role involved leading teams responsible for document processing efficiencies, ensuring customer cases were handled promptly and effectively.

James's comprehensive experience across different facets of banking and project management has equipped him with a robust skill set that combines strategic thinking with operational know-how. His proficiency in customer experience design, project management, and transformation initiatives has made him a sought-after leader in the industry.

As he navigates his new venture with TouchlineTech, James Geddes is poised to leave an indelible mark on the sports tech landscape, advocating for enhanced engagement in sports communities and setting higher standards for sponsorship opportunities.

Achievements

  1. Co-founded an innovative app, TouchlineTech, which aims to transform the sports club sponsorship landscape.
  2. Played a strategic leadership role at Barclays, influencing customer experience and payment transformation initiatives.
  3. Led diverse teams in focusing on service delivery and customer engagement within the banking sector.
  4. Developed and implemented best practices in project management and operational efficiencies that enhanced service delivery and customer trust.
  5. Consistently sought opportunities to improve processes and customer interaction strategies across various roles at Barclays.

Related Questions

How did James Geddes develop his expertise in customer experience and project management during his career at Barclays?
What inspired James to co-found TouchlineTech and create innovative solutions for sports clubs?
In what ways does James Geddes plan to enhance sponsorship revenue through the TouchlineTech app?
How has James applies his experience from strategic payments transformation at Barclays to the sports tech industry?
What key lessons has James learned from his extensive career in the banking sector that he intends to use in his role at TouchlineTech?
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Location

Leamington Spa, England, United Kingdom