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Jana Krizanova
Customer Journey Strategist - Helping you turn your group programme participants into repeat customers and ambassadors for your brand.
Professional Background
Jana Krizanova is a seasoned professional with a comprehensive background in event management, marketing, project management, and executive assistance. Over the years, she has cultivated a diverse career that spans multiple countries and industries, providing her with a rich portfolio of experiences and skills to draw upon. Her international career has not only honed her technical abilities but has also nurtured her multicultural sensibilities, enabling her to approach challenges from a unique perspective.
Throughout her career, Jana has held various pivotal roles including Event Experience Manager at BASE Conference and Customer Experience Manager, where she specialized in transforming event attendees into loyal brand ambassadors. Her work at JK Virtual Solutions allowed her to leverage her expertise in customer journey mapping, ultimately focusing on enhancing client experiences to drive repeat business.
Jana's transition-focused approach has been particularly instrumental in addressing the gaps that can arise between customer expectations and service delivery, ensuring that clients receive exceptional and cohesive experiences throughout their engagement. Her innovative Customer Journey Review framework has proven vital in assisting businesses to refine their offerings and build not just satisfied customers, but dedicated advocates for their brands.
Her previous roles as a Digital Marketing Executive at Tourism Ireland, and as Marketing Assistant at both Fáilte Ireland and Brack Tours have further enriched her understanding of brand strategy and customer engagement, creating a holistic approach to marketing and event management that resonates deeply with her clientele.
Education and Achievements
Jana is an accomplished academic, having earned multiple degrees and diplomas that testify to her commitment to professional growth and expertise. Her educational journey began at Waterford Institute of Technology, where she earned her BA (Hons) in Tourism Marketing with a First-Class Honours designation. This foundation in tourism marketing set the stage for her future successes in the field.
Pursuing further excellence, Jana completed her MSc in Tourism Management at the Technological University Dublin, where she not only achieved a First-Class Honours but also was awarded the prestigious Excellence Award for the Best Student. These accolades reflect her dedication and exceptional capabilities within the sphere of tourism and marketing.
Additionally, Jana holds a Professional Diploma in Digital Marketing from the Digital Marketing Institute—an essential credential in today's profoundly digital landscape—and has further advanced her skills with an intensive study in PR and Event Management through the Public Relations Institute of Ireland. This breadth of educating uniquely positions her to understand and master the intricacies of marketing and events in the modern world.
Key Achievements
- Awarded Excellence Award for the Best Student: Recognized for her outstanding performance in her MSc in Tourism Management at Technological University Dublin.
- Specialized Framework Development: Authored a proprietary Customer Journey Review framework to assist clients in enhancing customer experiences and ensuring participant satisfaction in various programs.
- Multicultural Expertise: Leveraged her international experience living in multiple countries, which allows her to bring a fresh and multicultural perspective to event management and marketing strategies.
- Diverse Industry Experience: Worked in various capacities across the event management, digital marketing, and tourism industries, demonstrating versatility and adaptability.
Jana remains committed to her professional journey, continuously seeking avenues to expand her knowledge and refine her skills. Her strong background in customer experience management paired with her unique global perspective makes her a valuable asset to any organization looking to enhance their brand loyalty and engagement.
Achievements
Multiple Degrees in Marketing and Event Management
