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Jean Chapin
Sr Director, Global Customer and Partner Experience
Professional Background
Jean Chapin is a highly accomplished sales and marketing professional with over 20 years of extensive experience in both Consumer and B2B sectors. Throughout her impressive career, she has played a pivotal role in leading teams within international companies, contributing significantly to their growth and success. As a Global Director at Malwarebytes, Jean oversees Global Customer Experience and Channel Marketing, where her leadership skills shine in driving strategic initiatives that enhance customer engagement and satisfaction.
Before stepping into her current role, Jean demonstrated her exceptional abilities as Director of EMEA Marketing at Malwarebytes, where she was responsible for crafting and executing targeted marketing strategies across Europe, the Middle East, and Africa. She further honed her expertise in digital marketing and customer engagement during her tenure as Director of Ecommerce & Web Marketing at Trend Micro, where her innovative approaches significantly elevated the company's online presence and conversion rates.
Jean's career also includes influential positions at leading cybersecurity firms, such as Webroot and Symantec, where she excelled as Director of International Marketing and Demand Creation, as well as Director of International Online Marketing, respectively. In these roles, her data-driven decision-making and keen understanding of market dynamics allowed her to spearhead initiatives that attracted new customers and nurtured leads effectively.
Jean's philosophy centers around fostering a culture of open communication within her teams. She firmly believes that when team members are well-informed and share a common understanding of objectives, organizations can operate with greater efficiency and productivity. Her ability to cultivate a collaborative environment has been instrumental in driving her teams towards achieving collective goals.
Education and Achievements
Jean Chapin pursued her higher education at the prestigious University of Oregon, where she laid the foundational knowledge that would propel her career in sales and marketing. While specific details about her degree are not detailed, her education undoubtedly provided her with critical skills and insights that have been key in her professional journey.
With a career distinguished by leadership roles at prominent international companies, Jean has consistently demonstrated her capability to adapt to the evolving landscape of digital marketing and consumer behavior. Her commitment to data-driven planning and execution has allowed her to make informed decisions that measure success effectively. Jean's approach emphasizes taking calculated risks, which contributes to the overall improvement of strategies related to attracting visitors, engaging prospects, nurturing leads, and ultimately closing sales.
Jean's notable achievements within the tech industry have made her a respected figure among her peers. Her strategic mindset and innovative marketing techniques have not only advanced her organizations' goals but also set new standards for customer experience in the cybersecurity sector. With her extensive background, she has shaped the marketing landscape in her industry while empowering those around her with the knowledge to excel.
Notable Achievements
- Leadership in Global Marketing: As Global Director at Malwarebytes, Jean has successfully led teams that enhance customer experiences and channel marketing initiatives globally, pushing the boundaries of what effective marketing can achieve in the cybersecurity space.
- Innovative Strategies: Jean's previous roles have seen her implement innovative marketing strategies that resonate with consumers and businesses alike, showcasing her ability to bridge the gap between both B2C and B2B marketing approaches.
- Data-Driven Excellence: Jean's insistence on data-driven planning has led to measurable success across her teams, as they engage in smart decision-making and strategy development based on credible insights.
- Commitment to Team Development: Jean invests in team-building and development, ensuring that her colleagues are well-equipped with knowledge and skills while fostering an environment where innovation and efficiency thrive.
- Industry Recognition: Throughout her career, Jean's work has been recognized and appreciated by industry leaders, marking her as a thought leader in her field and a valuable asset to any organization she collaborates with.
