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Jean Neo
COO at Hupo | Where humanity fuels performance
Professional Background
Jean Neo is an esteemed professional with considerable experience in leadership development, coaching, and organizational psychology. With a career spanning various high-profile companies, Jean has played pivotal roles in shaping people-centric organizational cultures. As the co-founder and chief operating officer at Hupo, she champions personalized leadership coaching in the Asia Pacific region, connecting top talent with tailored guidance designed to enhance success not only in their professional lives but also in their personal endeavors. This innovative approach reflects her balancing act between human touch and the advancing world of AI and automation.
Her previous experience includes serving as Vice President at Morgan Stanley, where she honed her skills in financial management and client relationship building, making significant contributions to the firm's reputation of excellence. Furthermore, Jean’s impactful tenure at Bloomberg LP, where she focused on business development, sales, and relationship management, showcases her ability to drive growth and foster collaborations in competitive environments.
Jean also has a diverse background that includes internships at the Ministry of Foreign Affairs in Singapore and at Bloomberg LP, indicating her broad understanding of both governmental and corporate frameworks. These experiences have significantly shaped her worldview and enhance her effectiveness in connecting with people across various sectors.
Education and Achievements
Jean Neo’s educational journey is as impressive as her career trajectory. She studied at Singapore Management University, where she pursued dual degrees in Bachelor of Business Management and Bachelor of Science (BSc) in Banking and Financial Support Services, as well as Psychology. This interdisciplinary approach has granted her a unique perspective on the intricacies of human behavior in business, vital for her current initiatives at Hupo.
Her pursuit of knowledge did not stop there; she expanded her international horizons by studying International Business, Trade, and Commerce at the prestigious HEC Paris. Such a robust educational foundation has equipped her with valuable analytical skills and a global mindset, crucial for leading and coaching teams across Asia Pacific.
Achievements
Throughout her professional journey, Jean has made remarkable strides in various capacities, gathering skills and insights that have contributed to her present-day endeavors. Her co-founding of Hupo highlights her commitment to fostering a community that prioritizes human connection in leadership roles. Under her direction, Hupo has nurtured a culture that emphasizes the importance of personal interactions amidst the rising tide of technology, advocating for the belief that humanity is indeed a competitive advantage in the business landscape.
Jean's vision for leadership development emphasizes the long-term benefits of a satisfied and high-performing workforce. Through Hupo, she has enabled numerous organizations to adopt human-first approaches that not only enhance employee satisfaction but also drive organizational performance. Jean’s advocacy for sustainable high-performance culture privileges her ability to perceive and strategize for the future of work in an ever-evolving environment.
In her previous role at Morgan Stanley, she excelled in managing high-stake projects that required a fine balance of human insight and analytical prowess, contributing significantly to the firm's client relationships and corporate goals. Likewise, her contributions at Bloomberg LP are notable as she leveraged her relationship management capabilities to enhance market presence, further solidifying her reputation as a leader in her field.
Jean Neo’s background is a testament to her deep commitment to not only her professional constructs but also to fostering environments where individuals can thrive holistically. Her exceptional career is characterized by significant accomplishments, particularly her ability to bridge the gap between technology and humanity in leadership.
tags':['leadership coaching','virtual coaching','people-first organizations','financial services','business development','relationship management','international business','psychology','high-performance culture','human-first leadership'],
questions':['How did Jean Neo's educational background in psychology influence her approach to leadership coaching?','In what ways has Jean Neo contributed to the development of a people-first culture at Hupo?','How did Jean Neo’s experiences at Morgan Stanley shape her views on leadership and organizational success?','What specific strategies does Jean Neo advocate for promoting high-performance cultures in organizations?','How has Jean Neo navigated the integration of AI and automation in her coaching philosophy with Hupo?']
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And just like that we're in 2H 2024. How is it July ?! Slight anxiety creeping in (really should be used to it by now🙃).
The HK team is taking a short break from our usual breakfast gatherings, which I adore hosting :) To resume on 17 July.
Sharing a gem from last week's roundtable with guests from Bloomberg, SAP, Colgate-Palmolive, Shangri-La Group. The thought that struck me most was - do employers ask themselves enough: is it actually and truly a great place to work here? Says who? And, is that communicated well? (Credit: Steen 👏)
Friends in #hongkong, our next roundup will take place on 17 July with a double header -
Hupo's signature small group breakfast will resume as usual 🍵 , but with a specific theme of "The HR leader as a champion of AI", and building up an AI-forward work culture. By invite only. Please get in touch with Sahil Arora for details.
And in the afternoon, we kick off our Leadership Essentials webinar series 🌐💥 Psyched to have Susan P. Chen, Ph.D. former Head of People @ Riot Games do us the honor of sharing her views in this first edition. Sign up here: https://lnkd.in/g-zG4ARq
April recap:
- hosted 6 gatherings 🥂
- launched with Cathay Pacific, a brand which I personally really support and adore ✈
- Hupo HK now has our own mini-team 🤘 Hairin Bahren + Darkhan Dildakhan and esp. Sahil Arora what a rockstar you've been.
Thanks to all the wonderful and special new friends made this past month. Your personal stories of leadership never fail to amaze, humble and inspire; the common thread being that leadership is really about enabling others - with clarity, courage, but most importantly sincerity.
And just like that, we're mid-year. Really looking forward to May, which is my 2 year mark of officially being on this journey.
Ilja Rijnen IHRP-SP, Janicia Wong, IHRP-SP, Hyun Jung Kim, Joyce Lee, Sonam Jain, Jo Ledarney (she/her), Natalie Cheung, Dean Jones, JUSTIN QUEK, Cory Weisenburger CPA, Michael N., Lydia Lim, Russell Chan, Ute Braasch, Sneha Chopra, David CHEN, Rachael Orleans, Anupama Lal, Stephanie Boot, Gwen Lockington, Grace Moore, Sarmista Mondol, Stephanie Croxford, Naomi Herman, (Steen Puggaard, Holman Chan we forgot a photo!) Justin Kim
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Mesh is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Mesh centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.