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Jeffrey Coleman

Jeffrey Coleman is a seasoned technology professional with extensive experience in customer success and e-commerce. He served as the Vice President of Customer Success at SurveyMonkey for approximately 7.5 years, where he played a crucial role in building and scaling the customer success function.34 During his tenure, Coleman helped grow SurveyMonkey's enterprise business from about $1 million in 2014 to well over $100 million in 2021, including through the company's IPO.1

After his time at SurveyMonkey, Coleman has held several notable positions:

  1. Chief Customer Officer at Act-On Software (September 2022)1
  2. SVP of Commerce Media at Tinuiti (March 2020 - July 2023)2
  3. Co-Founder & Chief Client Officer at BirdDog (August 2024 - Present)2

Coleman is known for his expertise in retail media, e-commerce, and customer success strategies. He has a background in economics and psychology, having earned his B.A. from UC San Diego in 2008.2 Throughout his career, he has focused on driving value for customers and improving customer experiences, which has led to significant business growth and success in his various roles.

Highlights

Feb 5 · gong.io
SurveyMonkey takes coaching for customer success to the next level
SurveyMonkey takes coaching for customer success to the next level
Oct 9 · act-on.com
Act-On names new Chief Customer Officer, Jeffrey Coleman
Act-On names new Chief Customer Officer, Jeffrey Coleman
Sep 14 · youtube.com
Meet Act-On's new Chief Customer Officer Jeffrey Coleman - YouTube
Meet Act-On's new Chief Customer Officer Jeffrey Coleman - YouTube
SURVEYMONKEY TAKES CUSTOMER-SUCCESS COACHING TO ...

Related Questions

What are some key achievements Jeffrey Coleman has had at SurveyMonkey?
How did Jeffrey Coleman's role at SurveyMonkey contribute to its growth?
What strategies did Jeffrey Coleman implement at SurveyMonkey to improve customer success?
How did Jeffrey Coleman's experience at SurveyMonkey prepare him for his role at Act-On?
What are the main challenges Jeffrey Coleman faced while building customer success at SurveyMonkey?
Jeffrey Coleman
Jeffrey Coleman, photo 1
Jeffrey Coleman, photo 2
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Location

Portland, Oregon