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Jeffrey Pass

IA, UXer, event organizer, and brand warrior. I fight for the user!

Jeffrey Ryan Pass is not currently a Digital Strategist or Senior Lead Technologist at Booz Allen Hamilton. As of February 2025, he is the Senior Director of Web Experience for the Maryland Department of Information Technology (DoIT).2 In this role, he leads the strategy and vision for Maryland's web experience, focusing on creating a resident-centric, research-based, and data-driven approach to transforming and streamlining the state's websites.2

Prior to joining DoIT, Pass had an extensive career in digital experience consulting:

  1. He spent 25 years as a federal digital experience consultant, working on major government websites such as USPS.com, HealthCare.gov, and COVID.gov.2

  2. Pass has been involved in digital communications, design, usability, and information architecture since 1997.1

  3. He has worked on numerous digital government sites, including HealthCare.gov, CFTC.gov, MyHealth.VA.gov, COVIDtests.gov, and USPS.com.1

  4. Pass has been active in the information architecture community, attending IA Summits since 2012 and volunteering for various roles, including co-chairing the IA Conference.1

  5. He has helped organize industry events such as World IA Day DC, UXDC, DCUX, GoodGov UX, and UXPA DC.1

Personally, Pass resides in Takoma Park, MD with his family. He describes himself as an audiophile, cinephile, bibliophile, epicurean/gourmand, culinarian/mixologist, and LEGO enthusiast.1

Highlights

Aug 30 · linkedin

I am thrilled to share the latest job posting for the Maryland Digital Service (#MDDS). While the title is Information Architect, this role is equal parts user research, content strategy, and #IA.

More importantly, it is an amazing opportunity to help the MDDS and Maryland Department of Information Technology to improve the lives of Marylanders, Maryland businesses, and anyone working in or interacting with Maryland state government.

#informationarchitectue #contentstrategy #userresearch #ux #cx #dx #govtech #civictech #digitalservice #differencemaker

Sep 22 · linkedin

I am thrilled to announce a few things: (1) I'm one of the #IAC23 co-chairs, (2) IAC23 will be in New Orleans from March 28 - April 1, 2023, (3) the call for workshop and session proposals is now open, (4) so is the call for poster, (5) and you can now pre-register at early bird pricing! More to follow...

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Jeffrey Pass
Jeffrey Pass, photo 1
Jeffrey Pass, photo 2
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Location

Takoma Park, Maryland