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Jeffrey Tefertiller

CIO - Transformation Leader - Ex-KPMG - ITSM, ITAM, & Business Continuity Consulting [email protected]

Jeffrey Tefertiller is a seasoned Chief Information Officer (CIO) and Senior Technology Executive with over twenty-seven years of experience in IT leadership, IT Asset Management, Service Management, and Business Continuity.

He is an ITIL Expert (v3) with a proven track record of leading diverse teams, managing P&L responsibilities, and excelling in various IT business areas.

Jeffrey is known for his strong passion for customer experience and satisfaction, particularly in Service Management and Business Continuity.

His expertise lies in leveraging ITSM/ESM frameworks across different methodologies such as Agile, Waterfall, SDLC, DevOps, and Cloud.

He has built Business Continuity Programs in multiple industries using best practices and a proprietary approach centered around Core Business Processes.

Jeffrey holds a diverse educational background, including advanced ITIL certifications and an MBA in Business from Oklahoma State University.

He has held key roles such as CIO Advisor, Executive ITSM Consultant, and Program Leader at Service Management Leadership, and served in leadership positions at KPMG, Oklahoma Gas & Electric, and I-S-I-S Technology.

Jeffrey Tefertiller is a high performer with a passion for excellence, a believer in the use of metrics for measuring success, and a skilled communicator capable of driving organizational change.

To learn more about Jeffrey, you can find him at [email protected], www.servicemanagement.us, or contact him at (405)818-4370. Check out his Podcast, Books, and YouTube channel with over 1,000 videos discussing ITSM leadership topics.

Highlights

Aug 14 · linkedin

Hello LinkedIn friends, I am still looking for my next engagement and could use your help.

I'm open to:

■ contract or FTE (depending on role)

■ remote or remote with travel up to 50%

■ leading teams, transformations, programs, or projects

■ most of my roles are as a Senior Director, Executive Director, or V.P.

■ C2C, W2, or 1099

■ my five areas of expertise are: ● Service Management (ITIL and tools implentations or remediations ~ ServiceNow, BMC, etc.) ● Asset Management (SAM, HAM, & Program) ● Digital Transformation ● Business Continuity (building or improving programs) ● Service Delivery

I have led many types of initiatives in many industries using many types of software.

Please keep me in mind as you see opportunities.

Sure, there are MANY who are cheaper ... none better, though.

My messages are open.

Thank you, LinkedIn friends

Dec 23 · linkedin

Automation is the future of service management and asset management.

There are still far too many organizations and people still clutching to the manual ways that worked years ago.

You might be surprised by the size of this demographic.

But, stakeholder needs are changing and increasing.

We must do more with less and Automation is the way to do it.

Automation is MUCH more than using an ITSM tool with automated workflows.

Consider these three use cases:
● integrating systems so a standard change can be submitted for a DevOps deployment without any human intervention
● automatedly opening a problem record when a configuration item (or service) has X number of incidents in a given time period.
● knowing how much licensing is available for each software and automatedly harvesting unused licenses or buying more as needed

What would you add to the list?

The old axiom of optimization before automation still holds true today.

There's no reason to automate an inefficient process.

From saving time to avoiding human error, Automation must be leveraged to satisfy stakeholder requirements.

Follow the Service Management Leadership company page and check out the Service Management Leadership Podcast

Jeffrey Tefertiller
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Location

United States