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Jenia Rasekhi

Senior Product Manager

Jenia Rasekhi is a seasoned customer experience specialist with a rich background in developing airline passenger service and business process applications, accumulating over 20 years of experience working at renowned carriers like Emirates Airline and Continental Airlines.

Currently serving as the Manager of Business Solutions at Emirates, Jenia is spearheading the implementation of new Passenger Service System solutions for Emirates and dnata, focusing on enhancing customer experiences and operational efficiencies to ensure a world-class journey for passengers.

Her expertise covers a wide array of areas within the airline industry, including Passenger Service System (PSS), automation, reporting systems, and various operational processes both above and below the wing. Jenia is adept at setting and achieving SLAs/KPIs to bolster system performance and overall service quality.

Working in dynamic and diverse environments, Jenia has taken up leadership roles in highly regulated settings, demonstrating proficiency in strategic planning as well as hands-on operational activities. Her skill set includes product and service development, automation implementation, business process re-engineering, policy formulation, staff leadership, and premium product management.

With a solid educational foundation in Near and Middle Eastern Studies from the University of Utah, Jenia has held key positions at top airlines like Emirates and Continental Airlines, contributing significantly to passenger service development, automation, and overall business solutions.

Jenia's ability to blend passenger experience enhancements, operational streamlining, and product development has enabled her to drive noteworthy business improvements while ensuring top-notch service quality.

Her past roles at United Airlines, Emirates, and Continental Airlines underscore her rich experience in airline management, showcasing her capacity to drive strategic objectives and deliver tangible improvements in service standards and operational efficiency.

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Location

Houston, Texas Area