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Jenn Harbin
Staff Product Manager, Mobile @Plastiq
Jenn Harbin is a seasoned product manager with over 6 years of experience in B2B and B2C product development, ranging from startups to Fortune 100 companies.5 She previously held the position of Staff Product Manager for Mobile at Plastiq, where she led the development and growth of the Plastiq mobile app.1
During her time at Plastiq, Jenn:
- Led the mobile app product development team, achieving double-digit millions of dollars in volume growth in less than 10 months.1
- Developed product strategy and roadmap that resulted in approximately 15% reduction in churn during the first year.1
- Oversaw the expansion of the Plastiq App, which allowed users to manage, track, and unblock bills remotely, enhancing business operations.1
As of January 2025, Jenn Harbin is no longer with Plastiq. She has been seeking new product management roles in the tech industry since May 2024.4 Her most recent position, as of July 2024, was Senior Product Manager at Built.2
Jenn describes herself as a user-centric, data-driven Product Manager with a passion for building lovable products that solve problems and drive material value.3 She has been actively sharing insights about her job search and career development in product management on LinkedIn.6
Highlights
I officially wrote my first piece for City Cast and will be contributing every month to highlight the best new restaurants and bars in #nashville!
Outside of my professional life I started a food blog two years ago called The Hungry Loner which combined my passion for food and hospitality with storytelling. Focused on the experiences of solo dining and travel, I wanted to inspire people to go explore the world even if that means doing it by yourself.
Long before I ever worked in tech or the music industry, I wanted to be a journalist and write stories to capture humanity and share those stories with others. This has been a long time dream that has existed in the back of my mind for a long time but put aside for many years. When I moved to Seoul, South Korea five years ago, I started writing again which led to a blog about my experiences living in my birth country, exploring my roots, and rediscovering my identity as a Korean American adoptee.
When I moved back to Nashville I became inspired by the Nashville food scene and started writing on Instagram which is the only platform all of my writing and content exists on today (which I plan to change soon) until now. Over the past couple of years I’ve grown a small following of 3K followers but more importantly I’ve built relationships in the food and hospitality scene with award-winning chefs, hospitality professionals, and food and travel enthusiasts.
It’s an honor and a privilege to write about the amazing individuals who dedicate their lives and bring their diverse talents to driving this city forward and I’m grateful for the opportunity to be a part of it. Cheers!
#food #restaurant #bar #hospitality
What's your story?
I've studied the "right" ways to answer this in #jobinterviews—frameworks, stats, and everything in between. But no matter how polished my response, it never truly captures who I am or the journey that’s shaped me. I’ve realized that humans are far too complex to be condensed into a few neat sentences, where we reduce ourselves to mere “measurable” outcomes. Our experiences, challenges, and triumphs—those are what define us, and they're often left unsaid.
Recently, I had an interview that changed everything. The CEO didn't just ask me for results or numbers. He was genuinely curious—about where I grew up, what I studied, my tenure at certain companies, the choices that led me to different cities, and how I would get started in the role. At that moment, I was telling my story, really telling it, for the first time in a long time.
And it reminded me: our stories matter. Not just the stats. Not just the frameworks. Our stories are who we are. So here is my story:
I was adopted from South Korea and grew up in a small town in Louisiana. My family moved to Tennessee right before I started high school, where the diversity landscape didn’t change much. My grades were good enough to earn a Tennessee Education Lottery scholarship that paved my way to Middle Tennessee State University, where I studied music business, learning everything from copyright law to artist management. After interning with Universal Music Group, I worked for them for five years, but it was during that time that I glimpsed a future beyond music—I was introduced to the world of tech #startups, and I knew I had found my calling.
I moved to LA to chase that vision, working for a SaaS startup that eventually led me to San Francisco, where I built my skill set for five years. Transitioning into product management wasn't easy—it took time, failure, and persistence. I eventually made it happen, but not for long. A life-changing business trip to South Korea sparked a profound realization that I needed to explore my roots. So I sold everything I owned and took a leap of faith, moving to Seoul to work, reconnect with my identity, and search for my birth family. The search was unsuccessful, and I grieved the past once more. But that experience transformed me.
I moved back to Nashville and again found myself trying to transition back into product management with very little experience and not much to show for it. I took a marketing role that reported into the CPO, proved myself, and eventually transitioned back into product. From that point, I’ve committed myself to the discipline, leading teams, launching products, and achieving measurable success, but it was everything up to that point that really matters. It's the story behind those achievements that defines who I am today.
Our stories are not in the numbers—they are in the journey.
Pictured here is my last day in South Korea with the people who helped me with my birth family search. . . #motivation
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Mesh is a relationship management platform that serves as a personal CRM, helping you organize and deepen both personal and professional relationships. It functions as a beautiful rolodex and CRM available on iPhone, Mac, Windows, and web, built automatically to help manage your network efficiently. Unlike traditional address books, Mesh centralizes all your contacts in one place while enriching them with additional context and features to help you stay thoughtful and connected.
Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
- Smart Search: Allows you to search using natural language like "People I know at the NYT" or "Designers I've met in London"
- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.
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