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Jesper van Gelder
Head of CS at Equalture // Ex-Spotify
Jesper van Gelder is the Head of Customer Success at Equalture, a company that develops gamified psychometric tests for hiring decisions.14 Here's what we know about him:
Professional Background
Jesper holds a Master of Science in Sport & Performance Psychology from the University of Amsterdam, as well as a Bachelor of Science in Industrial Engineering.2 This educational background likely contributes to his expertise in understanding human behavior and performance in professional settings.
Role at Equalture
As Head of Customer Success, Jesper is responsible for ensuring that Equalture's clients get the most value out of the company's products.1 His role likely involves:
- Fostering long-term relationships with clients
- Listening to, understanding, and educating clients
- Addressing clients' challenges and struggles
- Collaborating with other departments like Marketing and Sales
Expertise
Jesper has shared insights on various aspects of Customer Success, including:
- The importance of Customer Success in SaaS companies
- Skills to look for when hiring Customer Success Managers
- The use of gamification in hiring for Customer Success roles
He emphasizes that Customer Success is primarily a skills-driven job, requiring traits such as genuine interest in people, empathy, and problem-solving abilities.1
Public Presence
Jesper has participated in podcasts and webinars, sharing his expertise on topics such as:
These appearances suggest that he is actively involved in discussions about improving hiring practices and reducing bias in the workplace.
Jesper van Gelder's LinkedIn profile can be found at linkedin.com/in/jespervangelder, where he likely shares more about his professional experiences and insights.3
Highlights
Hi, dear network. Happy Friday! As some of you know, I work for Equalture. We create neuroscientific game-based assessments focused on cognition and behaviour through which candidates can apply for jobs.
Cognitive skills are the best predictor of future performance, while work experience and education are terrible predictors of performance. This is not a mere belief I have, it has been shown through scientific research over and over again.
But we still have conversations with people that don't believe in what we do. Obviously, it's a very new area. That doesn't mean there is no scientific foundation for a gamified approach. We actually have very strong scientific data that proves that what we do is the way to go! But to be able to believe in something, you need to be open to new ways of working.
We regularly use a quote within Equalture: It's not religion, it's science. I'm mentioning this as not believing in something that has been proven, is a little odd. My experience is that people that say that what we do is something they find hard to believe, find it more difficult to change the way they do things. Which is perfectly fine, don't get me wrong. Plenty of books have been written about the (in)ability of humans to accept change; It's daunting, and it means learning new things and getting rid of old, deeply ingrained habits.
But as a new year comes, new year resolutions come into play. These resolutions always focus on changing something. And that's what I'd like to conclude with: If you see the start of a new year as a possibility to change yourself, it's definitely possible to switch to a new way of working as well. We'd love to help you with this, as our mission is focused on making the world of recruitment fairer, more objective, more scientific, and more fun. Because candidates deserve this.
Have a great start to the year, and to your weekend, and I sincerely hope that we can have a chat soon. Cheers!
#work #experience #unbiasedhiring #fairness #hr
Hi netwerk! Happy Wednesday! Wil je ook bij Equalture, binnen ons fantastische CS-team komen werken? Vind je het belangrijk om de wereld van recruitment een stuk eerlijker te maken, zodat iedereen gelijke kansen krijgt? Met neurowetenschappelijke games? Bij de winnaar van de eerste DE&I prijs in Nederland (2021)?
Gaat je hart sneller kloppen wanneer je dit mag doen voor organisaties zoals de Politie, Albert Heijn, Friesland Campina, TomTom, PostNL, en nog vele anderen? Pak nu je kans!
Wij zitten in de lift, en je bent van harte welkom om in te stappen. Daarom zoeken we een Nederlandstalige Customer Success Specialist. En zoals jullie hopelijk weten, boeit werkervaring ons écht niet. Het staat iedereen vrij om te solliciteren. Hopelijk tot snel!
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