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Jesse Grimes

Freelance service designer, trainer and coach; Innovation coach

Jesse Grimes is a senior-level independent service designer, trainer, and coach based in Amsterdam, Netherlands. He has over 25 years of international experience in user-centered design and service design.12

Professional Highlights::

  • Owner of Kolmiot Service Design (January 2019 - Present)1
  • Senior Vice President of the global Service Design Network (SDN)13
  • Editor-in-Chief of Touchpoint, the journal of service design13
  • Co-founder and Head of Training at the Service Design Network Academy1

Career Experience::

  • Previously worked as a Principal Service Designer at Informaat (2008-2018)1
  • Served as a Service Designer and Innovation Coach at ING Labs (2017-2018)1
  • Has worked with large private and public-sector organizations in the Netherlands1

Expertise::

  • Specializes in service design, customer journeys, user research, and design thinking1
  • Focuses on innovation environments, startups, and enterprise-scale service design1
  • Regularly hosts and speaks at service design events1
  • Provides training and coaching in service design techniques1

Grimes is recognized as a prominent thought leader in the service design community, with extensive experience in helping organizations improve their service design capabilities.2

Highlights

Feb 16 · kolmiot.com
Kolmiot: Freelance Service Designer, Trainer and Coach (Amsterdam)
Kolmiot: Freelance Service Designer, Trainer and Coach (Amsterdam)

Related Questions

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Jesse Grimes
Jesse Grimes, photo 1
Jesse Grimes, photo 2
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Location

Amsterdam, North Holland, Netherlands