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Jesse Zolna

User Experience Research | Customer Insights | PhD in Engineering Psychology

Jesse Zolna is an experienced professional and leader in user experience research and customer insights.2 He has a Ph.D. in Engineering Psychology from Georgia Institute of Technology2 and has been working in the field of UX research for over a decade.1

Career Highlights

  • Director of User Experience Research at ADP (September 2015 - Present)2

    • Leads the Innovation Lab research team
    • Reports directly to the CTO
    • Works on high-profile projects
    • Evangelizes the importance of User Research and Design Thinking within Agile development
  • Previous Roles:

    • User Experience Researcher at ADP (2013-2015)2
    • Manager of Consumer Insights at Barnes & Noble / NOOK Media (2011-2013)2
    • Manager of User Research for Digital Products at Barnes & Noble / NOOK Media (2010-2011)2

Expertise and Contributions

Jesse Zolna has been instrumental in transforming ADP into a user-centered technology organization since 2013.4 He advocates for teaching everyone to be a researcher, which has led to better products that anticipate client needs.4 Zolna has presented at conferences, sharing ADP's innovative approach to client research that involves the entire product development team.4

Current Status

As of February 2025, Jesse Zolna is not actively seeking a lead user experience research role at Self-employed. His LinkedIn profile indicates he is still employed as the Director of User Experience Research at ADP.2 However, in April 2023, he was looking to hire a Senior Manager to join his team at ADP3, which suggests he was still with the company at that time.

Highlights

Jun 27 · tech.adp.com
ADP's Jesse Z. presents our approach to UX Research
Mar 30 · rosenfeldmedia.com
Jesse Zolna | Rosenfeld Media
Sep 5 · portigal.com
26. Jesse Zolna of ADP | Portigal Consulting
Apr 2 · uxmag.com
Jesse Zolna | UX Magazine

Related Questions

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Jesse Zolna
Jesse Zolna, photo 1
Jesse Zolna, photo 2
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Location

New York, New York, United States