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Jesselle Aplacador
Product Manager (Sr. Program Manager) - Automated Customer Experience at TELUS
Professional Background
Jesselle Aplacador is a seasoned professional with a wealth of experience in the technology and customer experience sectors. Currently serving as a Senior Program Manager for Automated Customer Experience at TELUS, Jesselle plays a pivotal role in leading innovative solutions that enhance customer interactions and streamline processes. Her journey in the realm of product management showcases her remarkable ability to transform challenges into opportunities, embodying her philosophy that 'impossible isn't something that can't be done; it's just something that hasn't been done before.'
Throughout her career, Jesselle has honed her skills across various positions at TELUS, where she began as a Technical Support Representative and gradually evolved into roles that required greater strategic involvement. As a Business Analyst, she made significant contributions in the Process Change Management domain, focusing on improving operational efficiencies and facilitating change within the Customer Centre Readiness team. Her commitment to fostering a customer-centric culture has driven impactful outcomes, making Jesselle a respected figure within the organization.
Before entering the technology sector, Jesselle gained valuable experience as a Financial Advisor at SunLife, where she developed her analytical skills and understanding of client needs, which have proven beneficial in her subsequent roles at TELUS.
Education and Achievements
Jesselle holds a degree in Business Administration and Management from Vancouver Career College, where she acquired foundational knowledge and skills that have been instrumental in her professional achievements. The education she received has equipped Jesselle with the insights needed to navigate complex business landscapes, allowing her to approach challenges with a strategic mindset.
Throughout her career at TELUS, Jesselle has not only transitioned seamlessly across various roles—from being a Technical Support Representative to reaching the esteemed position of Senior Program Manager—but she has also spearheaded multiple projects that have substantially improved the customer journey. Her proficiency in managing both small and large-scale initiatives enables her to deliver results effectively while maintaining a keen focus on customer satisfaction.
Notable Contributions
Under Jesselle's leadership in her current role, several noteworthy initiatives have been implemented that significantly enhance the automated customer experience. Her strategic direction contributes to the development and optimization of products that resonate with customer needs, ensuring that TELUS remains at the forefront of innovation in customer experience management.
Jesselle’s prior experience as Product Owner and Business Analyst has provided her with a comprehensive understanding of the importance of aligning technology solutions with business goals. By utilizing her expertise in agile methodologies and stakeholder engagement, she has successfully introduced process improvements that streamline operations and elevate service quality.
Additionally, Jesselle is committed to professional development and staying updated on industry trends. Her participation in various training sessions and workshops reflects her dedication to continuous learning and development, ensuring she remains an asset to any team she is part of.
In her earlier roles, she excelled in translating complex concepts into actionable insights for teams across the organization. This ability to communicate effectively with diverse stakeholders has equipped her to lead cross-functional initiatives that promote efficiency and collaborative problem-solving.
Summary
Jesselle Aplacador’s journey reflects a dedication to excellence in the realm of customer experience and product management. With a robust academic background and an impressive career trajectory at TELUS, she demonstrates an unyielding commitment to exceeding expectations and embracing new challenges. Jesselle's mantra serves not just as a personal philosophy but as a guiding principle in her professional life, inspiring others to redefine their boundaries and strive for innovation.
In advancing the automated customer experience, Jesselle Aplacador proves to be a key player in shaping the future of customer service and operational effectiveness within the telecommunications industry. Her unique blend of analytical prowess, leadership capacity, and a passion for customer satisfaction positions her as a model professional in today's fast-paced business landscape.
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
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- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
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Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
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Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
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Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.