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Jim Provines, MBA

Director, IT Service Desk Advocate Health

Jim Provines, MBA, is a dedicated and dynamic technical support professional with a strong passion for information systems and technology.

With over 20 years of experience in high-volume customer-centric environments, Jim has demonstrated exceptional leadership and organizational management skills.

He is known for his expertise in team building, project management, and innovative strategic thinking, with a focus on delivering high-performance organizational standards.

His excellent written and interpersonal communication skills allow him to effectively collaborate and articulate messages across all levels of an organization.

Jim has a proven track record in customer service and technical support leadership, emphasizing customer satisfaction, relationship management, and interdepartmental collaboration.

He is highly skilled in staff development, IT service management, technical knowledge, and budget management, with a background in distribution, warehousing, and inventory management.

Jim holds an MBA in Management from Roosevelt University, a BA in Computer Science from the same institution, and has studied Health Informatics at the University of Illinois Chicago.

His previous roles include Director positions at Advocate Aurora Health, Advocate Health, Edward-Elmhurst Health, as well as managerial positions at CCC Information Services and the American Academy of Pediatrics.

Jim Provines, MBA
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Location

Wheeling, Illinois, United States