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Jimena Almendares

General Manager, Customer Experience @Meta

Jimena Almendares is a seasoned executive with over 20 years of experience in product management and customer experience. Currently, she serves as the Chief Digital Officer at Decathlon, a position she has held since August 2023. Prior to this, she was the General Manager for Support/Customer Experience at Meta from 2021 to 2023, where she oversaw initiatives aimed at enhancing user experience across Meta's platforms.1

Professional Background

  • Decathlon: Chief Digital Officer (2023 - Present)
  • Meta: General Manager, Support/Customer Experience (2021 - 2023); Executive in Residence (2020 - 2021)
  • Intuit: Various roles including Vice President of Global Expansion and Chief Executive Officer (2017 - 2020)
  • OkCupid: Chief Product Officer (2014 - 2016)
  • Zynga: Product Lead (2011 - 2012)

Education

Jimena holds a BA in International Relations and an MA in International Business from Sciences Po, where she graduated in the top 5% of her class. She also earned an MBA in Entrepreneurship and Innovation from the Massachusetts Institute of Technology (MIT), where she was a finalist in the MIT 100K Executive Summary Competition.1

Skills and Languages

She is proficient in multiple languages, including:

  • English: Native/Bilingual
  • Spanish: Native/Bilingual
  • French: Full Professional Proficiency
  • Italian: Elementary Proficiency
  • German: Limited Working Proficiency

Personal Insights

Jimena grew up in Mexico and has worked across 16 countries. She is also a three-time national champion in ice skating and has experience as a TV reporter. Additionally, she is involved as an angel investor with Hustle Fund since 2020.23

Through her diverse roles, Jimena Almendares has demonstrated a strong commitment to enhancing customer experiences and driving innovation within technology companies.

Highlights

Aug 6 · Palo Alto Online
New study finds local airports are raising blood lead levels in children - Palo Alto Online
Jimena weakens to post-tropical low after entering Central Pacific - Honolulu Star-Advertiser
May 29 · queerbio.com
Jimena Almendares - QueerBio.com
Jimena Almendares - QueerBio.com
Dec 4 · twitter.com
Jimena Almendares on X: "Quick podcast on learnings from leading ...

Related Questions

What are some of Jimena Almendares' most notable achievements at Meta?
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What projects has Jimena Almendares led at Meta?
What is Jimena Almendares' background in product management?
How has Jimena Almendares' experience at Intuit influenced her career?
Jimena Almendares
Jimena Almendares, photo 1
Jimena Almendares, photo 2
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Location

San Francisco Bay Area