Sign In

Jing Tan

Research Leadership at Uber

Professional Background

Jing Jing Tan is a seasoned expert in product discovery research and strategy, bringing over a decade of rich experience that acts as a vital bridge between companies and their customers. Throughout her distinguished career, Jing has focused on innovation-driven research, utilizing generative and evaluative methods to empower businesses to navigate toward their next product milestones. Her dual expertise in psychology and technology uniquely positions her to understand the intricate relationships between consumer behaviors and technological advancements.

Holding significant leadership roles in reputable organizations, Jing has consistently demonstrated the ability to lead teams and projects that drive meaningful insights and foster customer-centric innovation. Currently serving in the Research Leadership role at Uber, she has revolutionized the way products are researched and developed, ensuring that user experience is at the heart of the product development process. With a background that showcases adaptability and a continuous commitment to learning, her journey is marked by numerous impactful contributions across various high-profile companies.

Education and Achievements

Jing's educational journey laid a solid foundation for her professional success. She earned her Master of Education (M.Ed.) in Technology, Innovation, and Education from the esteemed Harvard University Graduate School of Education. During this time, she honed her skills in applying technology to enhance learning and product development, which plays a pivotal role in her current work. Her academic functions have fostered a unique blend of insights from educational settings and real-world applications in user experience research and strategy.

Prior to her master's degree, Jing received her Bachelor of Science (B.Sc.) in Psychology and Human Biology from the University of Toronto - Victoria University. This dual focus on psychology and biology equips her with a comprehensive understanding of human behavior and decision-making processes, allowing her to derive actionable insights from user data effectively.

Career Trajectory

Jing's professional history is rich with notable achievements and contributions. She began her career as a Multimedia Producer at Harvard University Bureau of Study Counsel, where she developed educational materials and multimedia experiences that enhanced learning outcomes for students. Following this role, Jing transitioned into the field of user research, joining Wattpad as a Community Specialist and quickly ascending through the ranks to User Researcher and Team Manager for Community Engagement. Her work at Wattpad involved extensive research to better understand user narratives and community dynamics, influencing product enhancements and engagement strategies.

After building a robust foundation at Wattpad, Jing moved on to become a User Researcher at Opencare.com. Here, she played a crucial role in refining the user experience for healthcare solutions, demonstrating her versatility and broadening her expertise in diverse market needs. Her career continued to flourish during her time at TWG, where she served as both Senior User Researcher and Research Leadership. In these roles, she honed her skills in leading research initiatives that combined qualitative and quantitative methods to achieve a deeper understanding of customer experiences and product success.

Jing's current role in Research Leadership at Uber has allowed her to influence product strategy on a grand scale, engaging with teams to draft comprehensive research frameworks that prioritize user needs while aligning with business objectives. Her innovative strategies in product discovery have set a benchmark for best practices in user research, making her an invaluable asset to any organization.

Conclusion

With a rich tapestry of experiences, Jing Jing Tan stands out as a remarkable leader in product discovery research and strategy. Her commitment to understanding the nuanced dynamics between consumers and products is evident through her substantial contributions across various industries. Whether it is her leadership roles at Uber or her formative experiences at Wattpad and TWG, Jing continues to pave the way for innovation and consumer-focused solutions in the ever-evolving landscape of technology and user experience. Her blend of educational prowess and hands-on experience positions her as a thought leader ready to tackle the challenges of the future.

Achievements

Expert in product discovery research

Leadership at Uber

User experience research specialization

Former UX research lead

Community engagement expertise

Innovative user research strategies

Related Questions

How did Jing Jing Tan develop her expertise in product discovery research and strategy?
What innovative methods does Jing Jing Tan utilize in her product research strategies?
How has Jing Jing Tan's education at Harvard influenced her career in user experience research?
What notable projects has Jing Jing Tan worked on during her time at Uber?
In what ways has Jing Jing Tan contributed to community engagement practices while at Wattpad?
How has Jing Jing Tan’s background in psychology shaped her approach to user experience research?
Jing Tan
Add to my network

Location

Canada