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Jo Szczepanska
CX Lead and designer at Department of Health & Human Services, Victoria
Jo Szczepanska is a designer, researcher, and co-design advocate with a focus on sustainable and socially inclusive design. She has received multiple awards for her work in Australia and abroad. Jo excels in translating ethnographic and generative research into human-centric plans, products, and services. With a Master of Social Design, her expertise lies in healthcare experiences.
Jo has a diverse educational background, including studies in Business Models for Social Enterprise, Circular Design, Social Design in Health, and more. She is well-versed in various design methodologies and approaches.
Throughout her career, Jo has held key roles in organizations such as the Department of Health & Human Services in Victoria and has lectured on Design Thinking, Human-Centred Design, and Service Design. She is committed to working on impactful projects with resilient communities, focusing on increasing access for all involved.
Jo has a rich professional history, having worked in roles ranging from Consumer Experience Consultant to Head of Co-design at various institutions. Her experience includes stints at RMIT University, Dental Health Services Victoria, Australian Broadcasting Corporation, Monash University, and more. Jo's work spans across different sectors and topics, showcasing her versatility and expertise in co-designing for positive social impact.
Highlights
𝗪𝗵𝘆 𝗱𝗼𝗲𝘀 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗲𝘀𝗶𝗴𝗻 𝗶𝗻 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮 𝗻𝗲𝗲𝗱 𝘁𝗵𝗲 𝗔𝗡𝗭𝗖𝗢 𝗖𝗼𝗱𝗲𝘀? 𝗗𝗶𝘃𝗲𝗿𝘀𝗶𝘁𝘆 𝗮𝗻𝗱 𝗮𝗰𝗰𝗲𝘀𝘀! 💜
𝗛𝗼𝘄 𝗱𝗶𝗱 𝗜 𝗯𝗲𝗰𝗼𝗺𝗲 𝗮 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗿? To become a service designer I saved up, quit my job, left everyone I knew and moved countries to study. I genuinely used a free plane trip and prize money (thank you INDEX) to pay my fees while I applied for scholarships. There were no supports for poorer people, migrant and refugee… people with lived experience, First Nations peoples. It is tough!
𝗜𝘁 𝗱𝗼𝗲𝘀𝗻'𝘁 𝗵𝗮𝘃𝗲 𝘁𝗼 𝗯𝗲 𝗹𝗶𝗸𝗲 𝘁𝗵𝗶𝘀- 𝗯𝗲𝗶𝗻𝗴 𝗮 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗿 𝗰𝗼𝘂𝗹𝗱 𝗯𝗲 𝗮𝗰𝗰𝗲𝘀𝘀𝗶𝗯𝗹𝗲 𝘁𝗼 𝗮𝗹𝗹 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮𝗻𝘀 - 𝗻𝗼 𝗺𝗮𝘁𝘁𝗲𝗿 𝘄𝗵𝗼 𝘁𝗵𝗲𝘆 𝗮𝗿𝗲 𝗼𝗿 𝘄𝗵𝗲𝗿𝗲 𝘁𝗵𝗲𝘆 𝗰𝗼𝗺𝗲 𝗳𝗿𝗼𝗺.
We need your help as practitioners, studios, educators, services, funders and allies to help us advocate that Service Design and Strategic Design are distinct occupations for ANZSCO Occupations.
You have until 𝟲 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 to have a say
Reflect on your story...
- Participate in the survey on this being compiled by the DIA https://co-design.link/dia
- Choose your own adventure email ANZSCO directly [email protected]
- Need a cheat sheet or ideas? I got you there, feel free to add https://co-design.link/35d
𝗪𝗵𝘆 𝗶𝘀 𝘁𝗵𝗶𝘀 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁?
- 🎯 Accurate Workforce Data: Better tracking of professionals in the sector.
- 🎓 Educational Investment: Encourages universities to develop courses and research.
- 🌱 Workforce Growth & Diversity: Promotes equitable opportunities for all.
- 💡 Increased Awareness: Puts Australia on the map as a leader in design.
- 📈 Economic Growth: Fuels the expansion of design businesses.
- 🏆 Improved Quality & Accountability: Enhances the standard of work in the industry.
Australia has a rich history and active practice in these fields, but without recognition. Let's pave the way for the next generation of designers so our field gets the recognition it deserves!
👉 Can you help us advocate for the future of service design in Australia?
#ServiceDesign #StrategicDesign #DesignLeadership #ANZSCO #AustralianDesignCouncil #Innovation #EconomicGrowth #DesignEducation
Meld Studios Today Paper Giant Portable Thoughtworks ThinkPlace frog IDEO Digital NSW
𝗔𝗺𝗽𝗹𝗶𝗳𝘆 𝗺𝗲: 𝗖𝗮𝗹𝗹𝗶𝗻𝗴 𝗮𝗹𝗹 𝗰𝘂𝗿𝗿𝗲𝗻𝘁 𝗮𝗻𝗱 𝗳𝘂𝘁𝘂𝗿𝗲 𝘀𝗲𝗿𝘃𝗶𝗰𝗲 𝗱𝗲𝘀𝗶𝗴𝗻𝗲𝗿𝘀 𝗶𝗻 𝗔𝘂𝘀𝘁𝗿𝗮𝗹𝗶𝗮 🚀
Did you know ‘formal undergraduate’ Service Design education is missing in Australia because we don’t have a ANZSCO code? It isn't taught because there’s no incentive without us being a "real" profession.
𝘈𝘩... 𝘺𝘰𝘶 𝘵𝘩𝘪𝘯𝘬...𝘛𝘩𝘢𝘵 𝘪𝘴 𝘸𝘩𝘺 𝘺𝘰𝘶’𝘷𝘦 𝘱𝘳𝘰𝘣𝘢𝘣𝘭𝘺 𝘱𝘪𝘦𝘤𝘦𝘥 𝘵𝘰𝘨𝘦𝘵𝘩𝘦𝘳 𝘴𝘩𝘰𝘳𝘵 𝘤𝘰𝘶𝘳𝘴𝘦𝘴, 𝘩𝘢𝘷𝘦 𝘢 𝘣𝘰𝘰𝘬𝘴𝘩𝘦𝘭𝘧 𝘵𝘩𝘢𝘵'𝘴 𝘴𝘵𝘳𝘶𝘨𝘨𝘭𝘪𝘯𝘨 𝘵𝘰 𝘩𝘰𝘭𝘥 𝘶𝘱, 𝘢𝘯𝘥 𝘲𝘶𝘦𝘴𝘵𝘪𝘰𝘯 𝘳𝘦𝘨𝘶𝘭𝘢𝘳𝘭𝘺 “𝘢𝘮 𝘐 𝘢 𝘚𝘦𝘳𝘷𝘪𝘤𝘦 𝘥𝘦𝘴𝘪𝘨𝘯𝘦𝘳… 𝘺𝘦𝘵?”
We need your help as practitioners, studios, educators, services, funders and allies to help us advocate that Service Design and Strategic Design are distinct occupations for ANZSCO Occupations.
𝗛𝗲𝗿𝗲 𝗶𝘀 𝗵𝗼𝘄 𝘁𝗵𝗲𝘆 𝗱𝗲𝗰𝗶𝗱𝗲
- Alignment to policy, program or statistical need
- Risks and potential outcomes
- Complexity, implementation, and use in labour market analysis
- The degree of urgency and need for action
- The strength of demand for this change across stakeholders
You have until 𝟲 𝗦𝗲𝗽𝘁𝗲𝗺𝗯𝗲𝗿 to have a say
Reflect on your story...
- Participate in the survey on this being compiled by the DIA https://co-design.link/dia
- Choose your own adventure email ANZSCO directly [email protected]
- Need a cheat sheet or ideas? I got you there, feel free to add https://co-design.link/35d
𝗪𝗵𝘆 𝗶𝘀 𝘁𝗵𝗶𝘀 𝗶𝗺𝗽𝗼𝗿𝘁𝗮𝗻𝘁?
- 🎯 Accurate Workforce Data: Better tracking of professionals in the sector.
- 🎓 Educational Investment: Encourages universities to develop courses and research.
- 🌱 Workforce Growth & Diversity: Promotes equitable opportunities for all.
- 💡 Increased Awareness: Puts Australia on the map as a leader in design.
- 📈 Economic Growth: Fuels the expansion of design businesses.
- 🏆 Improved Quality & Accountability: Enhances the standard of work in the industry.
Australia has a rich history and active practice in these fields, but without recognition. Let's pave the way for the next generation of designers so our field gets the recognition it deserves!
👉 Can you help us advocate for the future of service design in Australia?
#ServiceDesign #StrategicDesign #DesignLeadership #ANZSCO #AustralianDesignCouncil #Innovation #EconomicGrowth #DesignEducation
Ash Alluri Dr Melis Senova Sarah McArthur GAICD Jethro Sercombe Damon O'Sullivan Chris Marmo Kelsey Schwynn Ryley Lawson Matt Kurowski Euan Black Jithma Beneragama Joe S. KA McKercher Ernez Dhondy Louise Long Simon Goodrich Ruby Quail Mathan Ratinam Cameron Tonkinwise Leah Baxter Yoko Akama Pino Demaio Opher Yom-Tov Tristan Cooke 🚀 Sophie Turner Alison Sharp Ollie Cotsaftis Adam Morris Andrew Apostola Dan Woods Chris Vanstone Leyla Acaroglu Louise Krstic Irith Williams Sigrid RynehartCarla Clarence Sarah Josefsberg Alex Moshovelis (he/him) Belinda MacLeod-Smith Liisa Vurma
