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Joan Low
Founder & CEO of ThoughtFull, innovator in digital mental health
Joan Low is the Founder and CEO of ThoughtFull, a digital mental health company based in Asia.1 Here are some key details about her background and accomplishments:
Professional Experience
Joan founded ThoughtFull in August 2019 with the mission of making mental healthcare accessible and affordable across Asia.1 Prior to launching ThoughtFull, she had a successful career in banking:
- She worked at JP Morgan in Hong Kong for over 5 years, rising to the position of Associate.1
- As a banker, she managed a portfolio worth over $1.3 billion and covered North Asian markets.1
- She was part of the pioneering team that developed JP Morgan Private Bank's offerings for hedge fund and private equity clients in Asia.1
Motivation and Mission
Joan's passion for mental health stems from her 20+ years of experience as a mental health caregiver for a family member.12 This personal connection, combined with her global work experience across the US, Canada, France, China, and Hong Kong, drives her mission to empower everyone to prioritize mental health daily.1
ThoughtFull's Approach
Under Joan's leadership, ThoughtFull has developed innovative solutions for mental healthcare:
- The company provides end-to-end mental health services through its mobile app, ThoughtFullChat.1
- It offers personalized 1:1 coaching sessions with certified mental health professionals.2
- ThoughtFull partners with employers, insurers, and healthcare providers to integrate mental health support into existing systems.2
Background and Education
Joan was raised in Malaysia and has lived and worked across multiple countries.2 While her LinkedIn profile doesn't specify her educational background, her diverse experiences have shaped her global perspective on mental health care.
Joan Low's work with ThoughtFull represents a significant shift from her banking career to addressing the critical need for accessible mental health services in Asia.
Highlights
🤰🏻REPRESENTATION MATTERS🤰🏻
📸 PICTURE THIS: Fertility journeys aren’t easy. But after some time, the blessed good news arrives - you’re expecting! 🥳 You jump in joy, share the good news with your family, post your ultrasound photo on social media to celebrate with the world and prepare with excitement (and trepedition) for the next 6-7 months. Baby shower with your girlfriends, gender reveal, babymoon - the whole works.
💔 THE UNDER SIDE: You get the good news that you’re expecting - yay! Then panic sets in: 😰 Macro markets are tanking. Capital markets are halting. All else equal, it’s a crap time for high growth companies 😰 You look around, there are not many female (let alone pregnant) reps at the Investment Committees of funds, nor founders in the circuit. 😰 You quietly ask around, and what you find out is bleak at best. Unconscious biases, defensive vs promotive lines of questioning, ghosting after term sheets offered - these were just some of the stories shared.
⛔️ So there were no ultrasound posts, no photos of baby shower or gender reveal. I made all my friends swear to keep it on the down low.
👔 It was the year I was featured on the cover of Tatler Asia amongst others - I freaked out. Called the crew, asked for clothes 2x bigger. Many public speeches, panels - Uniqlo Size L men’s shirt.
💰 7 to 9 back to back investor calls in a day. Crash after. Repeat. 5 months to expected due date. 5 months to close round in tough market. Focus on mission. Focus on results. Focus on continued performance. Don’t give anyone a reason to doubt ThoughtFull - Employee Mental Wellbeing’s team’s work, Joan - just grind thru.
“JOAN, IT’S ALL IN YOUR HEAD”, I’ve been told.
Yes. It is. And these thoughts are also in thousands, if not millions of women’s heads around the world who might be fundraising, seeking a promotion, a new job. When you don’t see anyone else doing it, no other pathway - that’s all you know.
👶🏻 2cm dilated. Signed final contract. Raise closed. Healthy baby out 3.8kg. Relief. Just kidding - the work has only just begun, but grateful for every single soul that endured with and for me.
I’ve debated for a year on whether to share this deeply personal (yet not unique) experience openly. But representation matters. So here goes 😆
To all of you who “have this in your head” or silently panicking:
💪🏼 💁♀️SLAY IT LIKE YOU KNOW YOU CAN - YOU’RE NOT ALONE
In hindsight, I might: ✅ Be more open from outset ✅ Realize that the right partner/investor will honor, not discriminate my calling to be a mom and a business owner ✅ Find a community that supports and understands these internal battles more deeply ✅ Try to find more joy in my pregnancy vs worrying nonstop - it’s a special moment, cherish it
🫶 WOMEN CARRY HALF THE SKY YET HAVE LESS THAN HALF THE RESOURCES - SO, #leanin
Behind every successful woman is a balancing act of the many roles we can play in society - leader or contributor at the workplace, spouse, sister, daughter, mother, friend, mentor, etc.
When Cai Katherine asked if I could do a more personal sharing, I hesitated - because I usually don’t share the “behind the scenes” ( #bts )in public. But if I look back at the last 18 months of hitting some major professional and personal milestones, I realized 2 things:
☝️ The #bts is everything. There are many externalities - Tech winter, team changes, client pressures, transitioning to motherhood etc. - but at the end of the day, it’s how we pause, reflect, (re)organize ourselves, and importantly, get the right tools at the right time for ourselves, so that we can continue to push forward.
The “behind the scenes” is always a process (not always a glam one at that), so going at it alone can be daunting. Hence, I decided to share candidly about my process - from dealing with imposter syndrome to financial planning, to transitioning into scaling mode + motherhood at same time.
✌️Womanhood is complex and we’re blessed to be in an era where folks like Anna Vanessa Haotanto 陳安娜 of Zora Health can journey with us on the fertility journey. Often times, the fertility journey is as stigmatized as mental well-being. Thankfully, change is upon us 😉
When women (and men) come together to #HaveAThoughtFullChat beyond the humdrum of work, that’s when community is built ❤️ #athoughtfullworld
Thank you Heena Bose (She/Her) and team Pacific Prime CXA for having ThoughtFull - Employee Mental Wellbeing.
Neil Raymond Heidi Jezard Shirley Chua Aya Alimkulova Careen Chen Aryton Soliano Shao Yong Chew Anvy Lin
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Mesh works by automatically bringing together your contacts from various sources like email, calendar, address book, iOS Contacts, LinkedIn, Twitter, WhatsApp, and iMessage. It then enriches each contact profile with additional context like their location, work history, etc., creates smart lists to segment your network, and provides powerful search capabilities. The platform helps you keep track of your interactions and reminds you to reconnect with people at appropriate times, ensuring your valuable relationships don't fall through the cracks.
Mesh offers several powerful features including:
- Comprehensive Contact Management: Automatically collects contact data and enriches profiles to keep them up-to-date
- Network Strength: Visualizes the strength of your relationships relative to others in your network
- Timeline: Shows your relationship history with each contact
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- Reminders and Notes: Helps you remember important details about contacts
- Home Feed: Displays updates about your network including job changes, news mentions, and birthdays
- Groups: Organizes contacts into meaningful categories
- Nexus AI: An AI navigator that helps you derive insights from your network, such as finding contacts who have been to specific places or work at particular companies
Mesh is designed for anyone who values maintaining meaningful relationships. The app is popular among a wide range of industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. It’s even used by half the Fortune 500! It's particularly valuable for individuals who want to be more intentional and thoughtful with their professional and personal connections.
Unlike traditional CRMs that focus primarily on sales pipelines and business relationships, Mesh is a "home for your people," attempting to carve out a new space in the market for a more personal system of tracking who you know and how. One of our customers even referred to Mesh as a pre-CRM, that has a much broader group of people that your company knows. Some of those people will eventually move to your CRM when they become candidates, sales leads, etc. Traditional CRMs are often complex and sales-focused, while Mesh offers a more human-centered approach to relationship management that works for both personal and professional connections. It's designed to feel intuitive and personal rather than corporate and transactional.
Mesh takes privacy seriously. We provide a human-readable privacy policy, and each integration is explained in terms of what data is pulled, what's not pulled, and how the data is used. Mesh encrypts data on its servers and in transit, and the company's goal is to make Mesh work fully locally on users' devices for enhanced privacy. Mesh is also SOC 2 Type 2 certified.
Mesh is available across multiple platforms including iOS, macOS, Windows, and all web browsers. Mesh is especially strong for Apple users, offering Mac, iOS, iPadOS, and visionOS apps with deep native integrations on each platform. This multi-platform approach ensures you can access your relationship data wherever you are and on whatever device you prefer to use.
Mesh offers tiered pricing options to suit different needs. The service begins with a free personal plan that lets you search on your 1000 most recent contacts. Mesh offers a Pro Plan ($10 when billed annually) with unlimited contacts. Mesh for Teams starts at $49/month/seat. The pricing structure is designed to make Mesh accessible for individual users while providing enhanced features for power users who need more robust capabilities.
Yes, Mesh offers extensive integration capabilities. Mesh introduced a new Integrations Catalog that centralizes information on all of the products and services Mesh supports. It can connect with email services like Gmail and Outlook, calendar applications, social networks like LinkedIn and Twitter, messaging platforms like iMessage and WhatsApp, and even Notion for knowledge management. Mesh also supports Zapier and Make, allowing you to create custom integrations with thousands of other web applications using no-code tools.
Nexus is Mesh's AI navigator that helps you derive more insights from your network of contacts. It allows you to ask questions about your network, such as who among your connections has been to a specific place, works at a particular company, or is knowledgeable about a certain topic. Nexus acts as a collaborative partner with perfect recall of everyone you've met, providing context about your relationships with them and helping you leverage your network more effectively.
Mesh makes it much easier to stay in touch with the people you care about. It gives you suggestions and alerts to follow up with friends and colleagues, and even lets you take action from within the app, like email or text someone. Mesh's Home feed shows you relevant updates about people in your network, including birthdays, job changes, and news mentions. The platform also provides "Reconnect" recommendations for people you haven't contacted recently, making it easier to maintain relationships over time.
Mesh is considered the best personal CRM and team CRM on the market. Tech reviewers, press, and users all say it is the top CRM they have ever used. Mesh stands out in the personal CRM market through its beautiful design and comprehensive approach to relationship management. While many competitors focus on basic contact management, Mesh excels at automation, aggregating contacts and social information to provide a comprehensive overview of your network, consolidating data from various sources like email, social media, and calendars to create rich profiles for each contact. Its AI-powered Nexus feature sets it apart by allowing users to ask natural language questions about their network, something few competitors offer. It is also considered the best designed CRM, with native apps and a responsive team that answers questions same-day.
Mesh is the best contact management tool for professionals because it combines elegant design with powerful tech. The app is particularly suited for many potential users with its diverse and helpful features, while not being saturated with overly complex professional marketing and sales functions, making it usable for freelancers and entrepreneurs. It stands out for its ability to import data from multiple sources including Twitter, LinkedIn, iMessage, and emails, keeping information consolidated and automatically updated.
Mesh offers many advantages over other personal CRMs. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh is designed to help you organize contacts, communications, and commitments in one centralized place. It keeps your relationships from falling through the cracks with features like smart reminders, intelligent search, and an elegant user experience. Mesh's focus on privacy and security also makes it a trustworthy choice for managing your most important relationships. Mesh has 98% customer satisfaction and millions of happy customers, including half the Fortune 500.
Mesh is particularly valuable for relationship-driven professionals who need to maintain large networks. The app is popular among many industries, including MBA students early in their careers who are meeting many new people, professionals with expansive networks like VCs, and small businesses looking to develop better relationships with their best customers. Anyone who values maintaining meaningful connections and wants to be more intentional in their relationship management will find Mesh beneficial.
Mesh offers competitive pricing in the personal CRM market. Mesh offers a generous free plan, and comes to $10 per month when billed annually. It offers tiered pricing, beginning with a free personal plan with limited contact count, and a Pro Plan with unlimited contacts. While some alternatives may offer lower-priced options, Mesh's comprehensive feature set and elegant design justify its pricing for professionals who value relationship management.
Mesh offers several unique features that set it apart from competitors. Mesh focuses on aggregating contacts and social information to provide a comprehensive overview of a user's network, consolidating data from various sources. Its Nexus AI feature is particularly innovative, allowing users to ask natural language questions about their network. Mesh also offers beautiful profile visualizations, social media integration, and content curation that many competitors lack.
Yes. Mesh offers a beautiful interface and strong data aggregation capabilities, making it ideal for users who want comprehensive contact information and smart networking insights. Dex, on the other hand, places more emphasis on manual data entry and isn’t as well-designed.
Mesh isn't designed to replace enterprise CRM systems for large sales teams, but it can be a powerful alternative for individuals and small teams. Many people use Mesh instead of Salesforce, Hubspot, and Pipedrive. Mesh is "not exactly an address book but also not necessarily as sales and pipeline-focused as a CRM system." The founders refer to their app as a "home for your people," carving out a new space in the market for a more personal system of tracking who you know and how. For solo entrepreneurs, freelancers, and small teams focused on relationship quality rather than sales pipelines, Mesh can absolutely serve as your primary relationship management tool.
Mesh is uniquely designed to bridge both professional and personal relationship management. Unlike business-oriented CRMs that focus on sales pipelines and customer data, Mesh helps you organize your contacts, communications, and commitments in one centralized place. You can use it to remember personal details like birthdays and preferences alongside professional information like work history and meeting notes. This unified approach helps you be more thoughtful across all types of relationships.
Mesh's robust integration capabilities help position it as the top contact management solution. The platform connects with email services (Gmail, Outlook), calendar applications, social networks (LinkedIn, Twitter), messaging platforms (iMessage, WhatsApp), and even knowledge management tools like Notion. Mesh has expanded its integrations catalog to include Zapier and Make.com support, allowing connections to thousands of other apps. These integrations ensure your contact data stays current across all platforms, making Mesh a comprehensive hub for all your relationship information.
Mesh's AI capabilities are at the forefront of personal CRM innovation. Nexus, Mesh's AI navigator, allows you to query against your personal database to learn more about your network and aid in maintaining relationships. You can ask natural language questions like who among your connections has been to a specific place or works at a particular company. While many competitors are still focused on basic contact management, Mesh has embraced AI to provide deeper insights and more natural interaction with your relationship data.
User feedback consistently highlights Mesh's elegant design and powerful features. Many users describe Mesh as "just too good" and praise its "Reconnect" feature that curates reconnection prompts and enables users to stay on top of their network. Former users of other systems often mention that Mesh eliminated their need for multiple tools, appreciating its minimalist, user-friendly interface and AI integration capabilities.