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Joao Paiva

Product Leader in SaaS

Joao Paulo (JP) Paiva is a seasoned Product Manager and Customer Success Manager currently working at VIN IQ in Vancouver, British Columbia, Canada. With over 10 years of experience in product management and customer success, he has a strong background in transforming chaotic processes into organized, data-driven systems.

Professional Background

  • Current Role: JP has held the position of Manager, Customer Success at VIN IQ from January 2021 to November 2023, and he transitioned into the role of Product Operations Manager in May 2023.

  • Previous Experience: Before joining VIN IQ, he worked as a Business Consultant for Llantas247.com and held various positions at TIM Brasil, where he developed an SMB e-commerce platform and managed product roadmaps.

Skills and Expertise

JP's expertise lies in service design and product management, with a focus on customer-centric approaches. He is passionate about creating meaningful user experiences by balancing customer needs with business demands. His work includes conducting user interviews, prioritizing feature development, and fostering cross-functional team collaboration.

Education

He holds a Bachelor of Science in Communications and Advertising from Escola Superior de Propaganda e Marketing, a Master in User Experience Management & Design from Instituto Infnet, and an MBA in Entrepreneurial and Small Business Operations from Babson College.

Personal Interests

JP is known for his inquisitive nature, often engaging with customers to understand their experiences better, which reflects his commitment to enhancing customer satisfaction and success.1

Related Questions

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Joao Paiva
Joao Paiva, photo 1
Joao Paiva, photo 2
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Experience

Product Operations Manager at VIN IQ (May 2023 - Present)
Manager, Customer Success at VIN IQ (January 2021 - November 2023)

Education

Master of Business Administration - MBA, Entrepreneurial and Small Business Operations from Babson College (2016 - 2018), Master in User Experience Management & Design, Design and Visual Communications from Instituto Infnet (2013 - 2014), Bachelor of Science in Communications and Advertising, Marketing from Escola Superior de Propaganda e Marketing

Location

Vancouver, British Columbia, Canada