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Joe Andrews

CMO at SupportLogic

Joe Andrews is a marketing executive with extensive operational experience in both high-growth emerging companies and large enterprises, focusing on B2B marketing with diverse buyer roles and industry coverage. His expertise lies in strategic planning, Go-to-Market execution, team development, market research, messaging and positioning, pricing and packaging, PR and analyst relations, sales enablement, and customer marketing. Joe studied Economics at Brandeis University and pursued continuing education in business courses at the University of California, Berkeley. Throughout his career, Joe has held various advisory and leadership positions, including Chief Marketing Officer at SupportLogic, Vice President Marketing at OODA Health, Vice President of Product and Solution Marketing at InsideView Technologies, Inc., and Director of Product Marketing at VMware. Additionally, he has accumulated experience in sales and marketing roles at iMarket Inc. (Dun and Bradstreet), Vivant, Zuora, and Intuit.

Highlights

Apr 19 · linkedin

I'm thrilled to host these industry leaders at our SX Live City Tour in Austin, April 30, for a panel discussion on how to apply generative and predictive AI to improve the post-sales customer experience and achieve real results.

Please join us and network with other senior customer success and support executives. No vendor pitching - just sharing insight, learning and thought-provoking questions.

Registration link in comments.

Jenna Koontz Tina Branson Dobie Eran Ashkenazi Tim Barnes Certinia Calendly SentinelOne Oracle SupportLogic

#cx #supportexperience #generativeai #ai

Jan 10 · linkedin

I'm excited to join my SupportLogic colleague Rob Hartwig tomorrow to discuss how to drastically improve case assignment with AI. This critical support operations step can make or break customer satisfaction, resolution time, and backlog.

We'll assess common methods and share insights from successful customers like Coveo and Gainsight. Please join us (link in comments)!

#supportexperience #customerexperience #caseassignment #aiautomation #cx

Joe Andrews
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Location

San Francisco Bay Area