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Joe Landers

Principal Strategist at ServiceNow

Joe Landers is a Principal Strategist at ServiceNow, based in Broomfield, Colorado.1 He has extensive experience in customer service, operations, outsourcing, analytics, and technology. Landers helps clients develop transformational customer service roadmaps that drive effectiveness and productivity.1

His career journey includes:

  1. Starting as a Customer Service Representative at MCI
  2. Progressing to supervisor and manager roles in call center operations
  3. Expatriating to Mexico to help start the MCI/Banamex joint venture, Avantel
  4. Working in Call Center Outsourcing for 7 years, leading or participating in 15 call center implementations
  5. Managing about 1,000 call center seats for Cricket from 2008-2011
  6. Transitioning to the provider side, first with Oracle and then with ServiceNow since 20121

Landers' educational background includes:

  • A Certificate in Project Management from Villanova University (2010-2011)
  • A B.S. in Foreign Languages/International Affairs from the University of Puget Sound (1989-1992)1

He is proficient in multiple languages, including native English, full professional proficiency in Spanish, and elementary proficiency in Japanese.1

Landers specializes in Customer Experience, Strategic Consulting, Value Analytics, Vendor Management, Call Center operations, Outsourcing, Telecommunications, Help Desk Management, Program Implementation, and Project Management.1

Highlights

Jan 1 · app.qwoted.com
Customer Contact Week Austin 2020 | IQPC | 25 Au... - Qwoted

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Joe Landers
Joe Landers, photo 1
Joe Landers, photo 2
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Location

Broomfield, Colorado