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Emba Joseph Torres

Director, Telecom Architecture at ServiceNow

Joe Torres is the Director of Telecom Architecture at ServiceNow, a role he has held for several years. With over 20 years of experience in Telecom and IT leadership, he has developed a strong expertise in managing complex business service operations and fostering cross-functional collaboration among various teams, including business operations and senior leadership.

Professional Background

  • Experience: Joe has a notable history in the telecommunications sector, having previously served in several key positions at AT&T. His roles included Director of Transformation Strategy and Director of Technology Architecture, where he made significant contributions to the company's operational strategies.
  • Achievements: He is recognized for establishing AT&T's inaugural ServiceNow platform Center of Excellence and has been awarded the President's Club distinction twice for his exceptional performance. Additionally, he received the HACR (Hispanic Association of Corporate Responsibility) Leadership award, highlighting his impact as a mentor and collaborator in the industry.

Education

Joe holds a Master of Business Administration in Management from Saint Mary's College of California and a Bachelor of Science in Business Management from the University of Phoenix. He also studied Business at Colorado Technical University, which laid the foundation for his career in IT and telecommunications.

Skills and Expertise

His skill set includes:

  • Cross-functional team leadership
  • Strategic planning in telecom architecture
  • Implementing technology solutions to drive business outcomes
  • Mentoring and developing talent within organizations

Joe Torres continues to play a pivotal role at ServiceNow, contributing to innovative solutions that enhance service management in telecommunications.

Highlights

Principal Success Architect - Telecommunications , Austin
Dec 19 · servicenow.com
Re: Flow Designer "Save" and "Activate" buttons disappeared
Principal Success Architect - Telecommunications - ServiceNow
Jan 1 · servicenow.com
IT Leader's Take: The Changing Role of IT - ServiceNow Blog

Related Questions

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Emba Joseph Torres
Emba Joseph Torres, photo 1
Emba Joseph Torres, photo 2
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Location

Dallas-Fort Worth Metroplex